Not a great place to work - Inbound Brand Ambassador Octopus Energy Employee Review

2.0
Feb 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Relaxed dress code. Good working hours. Good incentives. Unlimited additional holidays to the discretion of management.

Cons

They have No HR Department, this has bred a culture of people especially management, trying to get away with anything they can, there has been, bullying, nepotism, sexual harassment and more scandals on my team. Left with noone to report any incidents to because the management are either involved or higher ups will cover for them and brush things under the rug. Really mismanaged, and you won't get anywhere based on merit, only if you know the managers outside of work. They pretend to be progressive, and have a relaxed work environment, but everyone is treated like children and micromanaged to the point where they are pulled up for having a toilet break too close to another person's. They pretend to care about mental health but all that is offered is a channel on Slack Application, which makes it impossible to book a chat/course with a counsellor. Management never turn up to work, and the management of upwards of 4 big teams could be left to one team leader, and left to struggle without help.

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Octopus Energy Response
3y
Thank you for taking the time to leave a review, I really appreciate you doing this. You are correct that we don't have a formal HR department at Octopus Energy. Team members should feel empowered to reach out to any leader in the business if they are unhappy with anything that they see/hear happening in the workplace. There are no barriers for anyone in the team to approach anyone within the organisation with any concerns. I'm ultimately responsible for the IBA team and really sorry if you didn't feel able to do reach out or if wasn't made clear to you that you could. From your review I can see that you are no longer with by us, but I would like to reassure you that we've taken steps to address this.

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5.0
Dec 7, 2025
Recommend
CEO approval
Business Outlook

Pros

good leave, steady employement, enough lateral movement

Cons

lots of politics, people can be nosey, leadership is a good ol boys club

1
1.0
Dec 13, 2025
Recommend
CEO approval
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Pros

Some members of the company are the best people you’ll ever meet.

Cons

Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

7
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