Octopus Energy reviews

My experience working at Octopus was horrible and completely shattered my confidence and mental health. They lied to us in training essentially selling the job as something completely different, and when I started working I realised it was basically like working in a call centre. There were no departments so we had to know how to deal with every type of query which meant our workload was too much to manage. Every aspect of our day was scheduled and controlled, there was constant negativity being pushed on us about stats being met. Was rarely allowed to take sick days as they would always just tell me to work from home instead. When I spoke up about my anxiety getting bad I got next to no support, was recommended to just ‘take baths’ and ‘meditate’ and was consistently gaslighted and told that’s it was ‘just the job’ and was my fault for not telling them how to support me (?). Bizarrely no HR department either so the only option I had was to talk to senior management about my issues who were part of the problem and definitely not trained to deal with MH. I would not recommend anyone to work here.

- Atrocious pay - Atrocious workload - No HR department - Inadequate training - Terrible customer base (people will call and threaten to kill themselves, threaten to hurt you, insult you, scream at you) - 'Family dinner' on a friday is an exercise in self pleasure for the CEO - prepare to pop champagne as half the country goes bankrupt from energy profiteering - Atrocious structure - there are no departments meaning the role is far too broad, you will be expected to solve a preposterous variety of issues and you will have incredibly inadequate time in which to solve it - there is no forwarding infrastructure for calls so prepare to be talking to an incredibly vulnerable customer and be unable to forward them to your team's vulnerability specialist - difficult issues can take months to solve as you will never be given the 4-5 hours you may need to actually fix a problem and thus they get kicked around for months as no-one wants to take responsibility and the customer grows more and more frustrated - Poor opportunities to progress - specialisms and probation take months to complete and come with pitiful pay rises - Cliquey - Inordinately stressful