Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (296) , Manager (204) , Sales Manager (193) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (143) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 475 reviews)); "Awesome culture and great people to work with" ((in 338 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 251 reviews)); "Great travel benefits and day one 401K contributions" ((in 188 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 187 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 561 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 547 reviews)); "Long hours and underinvestment in some properties" ((in 422 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 379 reviews)); "Managers were bad at communicating with each other and satff." ((in 156 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

Hilton reviews

Compare reviews

3.9

75% would recommend to a friend

(11,499 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,499 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Jul 3, 2008

hilton arden west

Front desk clerk

Recommend

CEO approval

Business Outlook

Pros

benefits, its just a paycheck, great co-workers, fun place to work when managers arent there.

Cons

MANAGEMENT is inept, do not care about entry level employees that are the face of the company. No communication but they want excellent service by their standards which is a mystery if they dont talk to you. They love cutting labor hours yet expect half staff to give best service to guests. Aren't provided the right tools but are expected to look best.

1.0

Jul 3, 2008

Great hotel to stay at,not a great place to work at.

Disgruntelled employee

Recommend

CEO approval

Business Outlook

Pros

For my situation,I live in town. I love the fact I dont have to commute. I like most of the people I work with. I like to meet new people all the and do enjoy serving and assisting the guests.

Cons

No recognition from management for passing inspections. Without the hotel staff, we would,nt be here.No incentives to want to stay working here.no raises,no employee reviews. you try to offer any money making ideas or improve guest services and your declined.no cost of living incentives. I have been here for 5 years and have recieved no positive imformation and no raises.

3.0

Jun 28, 2008

Don't lose talented people who contribute greatly to your business and reward others who get by doing the bare minimum.

Revenue manager

Recommend

CEO approval

Business Outlook

Pros

Opportunities to travel, cheap hotel rates (when available), nice office facilities, some good colleagues

Cons

Opportunities for career advancement seem to be given to those least deserving and junior employees do not in my experience receive the support and compensation they need to boost morale enough. There is a scheme for university leavers which gives them experience of the hotel industry, a respectable starting salary and training in various areas of the business however this seems to be done at the expense of existing junior employees and often the trainees are given projects to work on which overlap and in certain cases obstruct the work of others.

Viewing 11488 - 11490 of 11,499 Reviews

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Hilton

Hilton reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

hilton arden west

Great hotel to stay at,not a great place to work at.

Don't lose talented people who contribute greatly to your business and reward others who get by doing the bare minimum.

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