Frontiers reviews

2.7

33% would recommend to a friend

(564 total reviews)
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Kamila Markram

31% approve of CEO

31% positive business outlook

Frontiers has an employee rating of 2.7 out of 5 stars, based on 564 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Frontiers employee rating is 27% below average for employers within the Audiovisual y medios de comunicación industry (3.7 stars).

Reviews by job title

564 reviews
2.0
Oct 2, 2024
Recommend
CEO approval
Business Outlook

Pros

The people that I worked with in Production were amazing. I have made some genuine friends from Frontiers and found that overall the calibre of people that were hired is super high and I felt that we were a really strong, supportive team. There is a really nice culture in Production that I've not found elsewhere, and this was the main reason that I stayed for 3+ years. Frontiers is also totally remote, which is amazing and changed my life in so many positive ways. Hard to come by these days, and definitely a huge plus for someone who wants to work remotely.

Cons

There is a really significant issue with progression at Frontiers, and the approach to growth and promotions is unorthodox to the point where they must expect really high levels of attrition. In Production, to be promoted from Specialist to Senior Specialist you need to have been in the role for a minimum of 18 months. You have to write an extensive and detailed application for the promotion, and it can only be submitted during the application period which is once a year. If, for example, you have been at Specialist level for 17 months at this point, you will not be considered must wait until the next year to apply (at which point it's worth noting that you will have been at the same level, with minimal pay increase, for two and a half years). In order to even submit the application, you also need to have achieved 'high performer' status for the previous year, which is an extremely competitive process (a limited number of people in your team can be labelled high performer regardless of ability). And finally, after you have successfully jumped through these hoops, a very, very small number of people are promoted - the exact reasons and boundaries for their choices aren't shared, but to say it is competitive is an understatement. And, if you are unsuccessful, you must again stay at the same level for 12 more months. For transparency, I left the company in April this year after finding out that I was not promoted in October the year previous. I left because, even though I loved the company, I couldn't justify being underpaid for another 12 months without any guarantee of progression at the other side. A friend of mine at the company, who is an extremely high performer and an exemplary employee, has recently found out the they were also unsuccessful in their application for promotion, which is prompting me to share this review. It should not be the case that you need to effectively 'audition' to be offered any form of progression. This process does not effectively consider merit because the applications are reviewed independently and without taking into account your performance, meaning that if your essay writing skills aren't as good as someone else, you might be stuck for another 12 months without a pay increase or any demonstrable progression in your profile to advance your career. If you, prospective employee, are someone that wants to progress within the company and move up through the ranks, this is sadly not place to do that at the moment. This is worth considering when applying to Frontiers.

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Frontiers Response
1y
Thanks - it's great to hear that you enjoyed working with your team. We truly value the strong culture we've built and our exceptional team members. We're sorry to read your comments about progression. Our promotion process is specifically designed to ensure fairness and a thorough evaluation for all candidates. This year we are also introducing progression pathways, so each individual has room to grow, and has a clear understanding of the expectations of more senior positions. If you do want to share more feedback, please feel free to email feedback.ta@frontiersin.org.
1.0
Jul 13, 2023

ok for a short time, not a long time (and maybe not even a good time)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- genuinely amazing colleagues, skilled, insightful - job can be made to look more interesting than it is on a CV, making it a useful transition job if you need to start with something low-barrier. you will be able to call yourself Salesforce proficient - depending on the journal team you land in, you may have the flexibility and opportunity to try out initiatives. - nice downtown location by the park, free coffee and fruits (if you are quick) - (pre-pandemic) you may be able to attend paid for conferences to represent your journal domestically and abroad - fully remote work available

Cons

THE proverbial 'we offer no benefits, will stress you out for no valid reason, and won't listen to what you say, but hey we're giving you a headspace subscription, that'll fix it :)' employer. Most of what i've read here rings true. here's my takes on it: -employer is cheap as hell: low pay for switzerland, especially for uni graduates. the company used to save money hiring grads as interns for 6 months - content of the job is repetitive template-email-sending AI will be able to do within 6 months. your interlocutors are increasingly less relevant scientists identified and automatically contacted via massive email campaigns - very different workloads depending on teams; some can't even keep afloat, others have loads of free development time - in general if you care about quality you will be pushed to go against your ethics to meet objectives - insane staff turnover - high pressure target-driven environment from even the lowest levels targets reach lofty heights that are beyond unrealistic. they are set in a top-down manner then distributed down, with no regard to the resources available, or the realism in that figure. making 60% of target is what's realistic for most - fake culture of pseudoenthusiasm. if you object to feasability or wisdom of targets, you will be in a very difficult position to maintain. - short of not sending your required emails at all, you have very little control over actually reaching any desired target. - quantity over quality. people have been told off for not moving a project forward if a quality element was missing (for ex. an editor not having a phd) - very poor employee growth and management practices: aggressive performance management applied with differing standards, people being discouraged from applying to other departments by their own managers (usually to save them from having to hire again), individual targets liable to double one month to the next without any extra resource afforded to you (but punishment is swift and can go up to and including termination) - people who tell you you won't be fired 'for performance' are lying (i've seen it happen more than once). however, not everyone whose performance is poor will be fired - it all depends on how well you play up to internal politics. as such, absolutely incompetent staff who have enough of a connexion with managers get to stay despite lackluster results - generally internal hiring/promotion very much favoritism-driven - overtime officially discouraged (and unpaid), but target-pressure implicitly encourages it. some people actually report 40 hours (to not get reprimanded) but do more so they can make target - tedious performance reviews every 6 months instead of yearly (and employees don't grade their manager back). this will be used to gaslight you that your 'low' performance is actually due to how you write your emails. - little to no career growth available (especially outside the london office): you may be able to climb a couple of echelons into junior/middle management (if you're a yes-man) but that is it. if you aren't brown-nosing and 'just doing your work' you will stagnate in your contributor role and get performance managed out - erratic and poorly thought out management decisions: a major internal restructure of the editorial dpt was carried out in 2020, only to introduce later the creation of a 'new' team to handle tasks that as a result had become neglected - since remote work became the norm (pre2020 it was VERY hard to get any), hiring in CH has stopped entirely (except for internal transfers and special high-level jobs), and hiring in cheaper EU countries has proliferated. if you are in CH, read the writing on the wall. if you are in one of the newer EU offices, just wait until they can hire even cheaper outside the EU/UK. i would bet it's in the works if you're good at anything, and know how to write a job application, you shouldn't stagnate there. move on to better things.

1.0
Feb 6, 2025

A disregard for employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many roles (not all) are low stress, with no expectation of working beyond contracted hours. The annual leave allowance is higher than average, in the UK at least. Pension contributions are also fairly generous.

Cons

One of the few perks of working at Frontiers is the option to be fully remote, but they have announced they are removing this option. Insultingly, they are trying to make out that this is the desire of employees, when in fact we have not even been consulted. This comes after a difficult year where we have lost about a third of our colleagues to redundancy and had our pay frozen. Just as things were starting to look up, they have thrown us this curveball. Additionally, working hours are longer than the standard working week in the UK, and it’s been made clear this will never change, despite the fact we’ll now need to give up even more of our time to commute into the office.

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Frontiers Response
1y
Thanks for your thoughts. Work-life balance and the wellbeing for our employees are very important to us. We're creating a hybrid workplace framework that provides team members with opportunities to meet and visit office hubs more often. We find that in-person interactions are highly beneficial for innovation and collaboration, helping us thrive and grow.
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