Computacenter reviews

3.8

71% would recommend to a friend

(1,517 total reviews)
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Mike Norris

84% approve of CEO

68% positive business outlook

Computacenter has an employee rating of 3.8 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Computacenter employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Nov 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Lenient and lax style in the Barcelona office, no dress code.

Cons

Management - as was said many times before, incompetent. The top-down management style is not necessarily a bad thing, but in the case of Computacenter Barcelona, nobody in middle management ever gets fired or seriously disciplined for their mistakes. Instead, this blame is often passed down to the undeserving L1 team or swept under the rug. If somebody new and very skilled comes into the company at a L1 level, their abilities, skills and effort are often largely ignored. You often get situations where TL and SAs are constantly relying on their L1's to solve problems, get information and train new employees. Many have been on the accounts longer, and would be a better TL or SA but are held back and never promoted due to unfair and discriminatory tactics and policies. There is no such thing as positive reinforcement at Computacenter (except for withing the TL and DM "communities"). Expect negative reinforcement and never being able to do enough to satisfy management. Salaries - Undoubtedly the single most frustrating thing about Computacenter are the salaries, especially for L1 Barcelona. The cost of living rises year after year, and the salaries do not budge. Also, a double-pay system in Jul and Dec like most of Spain has would work MIRACLES for an L1 employee. Being able to receive double salary for Christmas would change the lives and attitude of your employees for the rest of the year. The amount of stress you would reduce from the L1s and their families would blow your mind. I'm going to stop now because these things have been said many times before. It keeps coming up on glassdoor because Management will not listen.

1.0
Jul 9, 2015
Recommend
CEO approval
Business Outlook

Pros

For Barcelona it is actually one of the better call centers in the city to work for, which is more of a reflection on the low standards in the city.

Cons

As I have found out once you sign the contract they will do what they want with you regardless of how it affects you. I took the job as they opened a new office near my house. To do this I turned down a better paid position further away to cut down on travel time. 18 months after starting they moved the whole contract to the old run down building miles away so they could put a new project in the new building because they wanted the shiny new offices to help draw in a lot of new staff they had to hire. I was working 24/7 shifts which involved working weekends and nights but offered a lot of free time in between. Computacenter then took on extra business and changed everyones working conditions to work double the nights and double the weekends (from 15 a year to 30). We tried to oppose the changes but Computacenter pretended to address our concerns and then went ahead anyway and implemented the change in working conditions. Promotion is almost impossible they just hire people, work them to the bone and then spit them out. The only people in three years that I saw get promoted in any meaninful way were friends of management. Computacenter puts on a good front but behind the smile it's just another sweatshop call center

2.0
Nov 10, 2014

Worst company on earth

Recommend
CEO approval
Business Outlook

Pros

Free coffee, and they give every tuesday an apple to every employee

Cons

2 years working there (hell), their systems/ management decision seem ruled by a five year old chimp. No one has idea of IT. Management didn't study in any management school. You' ll only a number, no empaty, everybody in my team has left in less than a year.

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Glassdoor has 2,272 Computacenter reviews submitted anonymously by Computacenter employees. Read employee reviews and ratings on Glassdoor to decide if Computacenter is right for you.