Computacenter First Line Support Engineer reviews

3.1

39% would recommend to a friend

(42 total reviews)
avatar

Mike Norris

83% approve of CEO

29% positive business outlook

First Line Support Engineer employees have rated Computacenter with 3.1 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most First Line Support Engineer professionals have a good working experience there. Computacenter is rated in line with the average (within 1 standard deviation) by First Line Support Engineer professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

42 reviews
5.0
Oct 18, 2017

First Line Analyst

Recommend
CEO approval
Business Outlook

Pros

+ friendly environment + good benefits

Cons

- low salary - a bit weak management

1.0
Sep 1, 2016

Terrible.

Recommend
CEO approval
Business Outlook

Pros

I had my holidays approved by my manager 2 months prior to flight, a few days before the holiday my annual leave days disappeared from the system and when I asked explanation managers didn't give me one but refused to let me request them again, even though there was email proof. I had to decide between losing my job or losing my holiday and money, I find this not acceptable and decided to quit.

Cons

Good job if you end up in the right department.

1.0
Aug 11, 2016
Recommend
CEO approval
Business Outlook

Pros

some free time depending on the account...

Cons

Management are prone to Groupthink. This leads to dysfunctional decision-making. There was zero Staff development and pay was appalling in accordance to industry pay grade. Ineffective leadership and full of old school boy misogynist who know that they need to change their business style but scared of doing so, because it shows how much they lack in Management skills. Also if you were not located in their Headquarters or if your face didn't fit. You were Isolated, Blackballed or even bullied. Very materialistic and judged what you wore or drove or if you had a Holiday home abroad instead of your personality, experience or ideas. Rumour Mongering so they can rule by division of staff not unifying them as a team. Also Quantity not quality of work. In short they do not care about the general wellbeing of the Staff or the Customer in which they serve. There HR department are nothing short of timewasters. And yearly review is not modelled for 1st or 2nd level support teams. In short if you value productive, Well organised, and an organisation that you can grow as a person and feel that you are part of a team that is valued and listen too. Then this place is not for you. However if you have the following ineffective leadership, Shows no vision, Rumour Mongering, Trouble Making, Lack of staff development, Quantity not quality of work, setting false and too high expectation. P.S. I am a very unhappy and bitter former staff member of Computacenter, who was kept in the dark bullied and patronised for a better part of 2 years. But I have found that with self-belief and a positive attitude you can find a company and a career that will value you as a human being. And not seen as a machine.

Viewing 34 - 36 of 42 Reviews

Glassdoor has 2,272 Computacenter reviews submitted anonymously by Computacenter employees. Read employee reviews and ratings on Glassdoor to decide if Computacenter is right for you.