Pros
There are regular distractions and promotions thrown at you, to distract you from your job. I have had two great team leaders, which strongly impacts your time at the company. Regular team outings, benefits etc Dinner is provided (though by the time we get to eat, most options are depleted). Fruit is provided (though this will run out within 5 minutes of arriving on the floor. The office view is in a good location.
Cons
The 'pros' listed above are only really created to distract you from the actual job. On the English line, it's 90% dealing with upset American callers who are very rude. not a healthy job to keep for very long. Many 'Team Leaders' and 'Seniors' have a terrible attitude and feel elite compared to the other call centre workers. I have met some awful people here. i have had a very fortunate experience as I have had some great team leaders, but coworkers who haven't been so fortunate are regularly reprimanded for going to the toilet. Whatever your results are, Booking.com doesn't care and always asks you to do more. In summary - the company tries it's hardest to distract you from the most boring and soul destroying job you will ever have.
