TELUS Customer Service Representative interview questions
based on 146 ratings - Updated Apr 14, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
65%
Applied online
Applied online
18%
In Person
In Person
9%
Employee Referral
Employee Referral
3%
Staffing Agency
Staffing Agency
2%
Recruiter
Recruiter
2%
Other
Other
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TELUS interviews FAQs
Customer Service Representative applicants have rated the interview process at TELUS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TELUS as a Customer Service Representative according to 1 Glassdoor interviews include:
Other: 33%
Phone interview: 33%
Presentation: 33%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at TELUS in Apr 2021
Interview
Small talk
Introduction of oneself
Information about the job tasks and company
A brief description of the position and its requirements
Questions about qualifications and work experience
Availability
Taking part in assessment process
I applied online. The process took 4 weeks. I interviewed at TELUS (Montreal, QC) in Jan 2017
Interview
First, you send in your resume and answer a few assessment questions. The next stage is a mini test, answer basic math, logic and customer service questions. if successful you have an over the phone interview then lastly an in-person inver
I applied through an employee referral. The process took 3 weeks. I interviewed at TELUS in Feb 2018
Interview
Standard sales/quota bearing role. Straight forward and easy process. Initial phone screening. Meeting with Sales manager, Meeting with sales Director, Meeting with a peer Account Manager, Finished by a sales presentation