TELUS Customer Service Representative interview questions
based on 146 ratings - Updated Apr 14, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
65%
Applied online
Applied online
18%
In Person
In Person
9%
Employee Referral
Employee Referral
3%
Staffing Agency
Staffing Agency
2%
Recruiter
Recruiter
2%
Other
Other
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TELUS interviews FAQs
Customer Service Representative applicants have rated the interview process at TELUS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TELUS as a Customer Service Representative according to 1 Glassdoor interviews include:
Presentation: 33%
Other: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at TELUS in Jun 2019
Interview
IT WAS WASY AND FAST AND GENERAL QUESTIONS WERE ASKED. only one person took the interview , no panel and confidence is the key. twenty minutes any one round and they need good references
The interview was so long ago I cannot remember much - But they were very nice and we spoke about things on my resume and what the job is like. The interviewer was friendly and positive. I forgot how long it lasted - maybe an hour. It's very difficult to remember.
I applied online. The process took 2 days. I interviewed at TELUS (Waterloo, ON)
Interview
Very quick, simple and proficient. The interviewing process consisted of a brief over view of the Company and the requirements of the job. We were all made to feel extremely comfortable.
Interview questions [1]
Question 1
Tell me something yourself?
Do you have sales experience?
Do you have customer service experience?