TELUS Customer Service Representative interview questions
based on 146 ratings - Updated Apr 14, 2026
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65%
Applied online
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18%
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9%
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3%
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2%
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Recruiter
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TELUS interviews FAQs
Customer Service Representative applicants have rated the interview process at TELUS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TELUS as a Customer Service Representative according to 1 Glassdoor interviews include:
Other: 33%
Phone interview: 33%
Presentation: 33%
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I applied online. I interviewed at TELUS (Calgary, AB) in Feb 2020
Interview
The interview process was conducted over the phone and it probably lasted about 20 minutes. The questions were pretty standard and generic. There were mainly common interview questions that were asked. Nothing was really out of the ordinary.
I applied online. The process took 2 weeks. I interviewed at TELUS (Las Vegas, NV) in Feb 2022
Interview
Virtual interview. Very long and asked me alot of questions. The interviewer was very nice. I was a little nervous at first, but it was like talking with an old friend.
Interview questions [1]
Question 1
Why should we hire you.
Senario type questions.
Tell how would you handle an angry customer.
I applied online. The process took 4 weeks. I interviewed at TELUS (Calgary, AB) in Jan 2018
Interview
There was a fairly extensive process. There was a timed entrance exam with some situational and mathematical questions themed around customer service. There was a waiting period between the exam and hearing back from Telus of a few weeks. There was an in-person interview before receiving a job offer.
Interview questions [1]
Question 1
We had a discussion regarding LEAN management and how it's incorporated into the TELUS culture.