TD Customer Experience Associate interview questions

i submitted my resume through the job fair, and was contacted by the recruiter to schedule a 45 min team video interview. They asked behavioral questions like how do you handle an angry client (based on your past customer service experience)

The process started with an online application followed by a brief phone screen to confirm availability and customer-service background. Next came a virtual video interview with a branch manager and a senior associate. They asked about previous banking or retail experience, how I handle difficult customers, and basic knowledge of TD’s products. The conversation felt friendly and structured: introductions, behavioural questions, a short role-play about helping a frustrated client, and time for my questions. Total time from application to decision was about two weeks, and communication was clear at every step.