The process started with an online application followed by a brief phone screen to confirm availability and customer-service background.
Next came a virtual video interview with a branch manager and a senior associate. They asked about previous banking or retail experience, how I handle difficult customers, and basic knowledge of TD’s products.
The conversation felt friendly and structured: introductions, behavioural questions, a short role-play about helping a frustrated client, and time for my questions.
Total time from application to decision was about two weeks, and communication was clear at every step.
Interview questions [1]
Question 1
Q: Tell us about a time you turned an unhappy customer into a satisfied one.
Received initial email about availabilities and locations. After three weeks, I received the first interview with HR (one hour), followed by another HR interview few days after (30 minutes). Both formats are similar.
Interview questions [1]
Question 1
- basic yes/no eligibility questions
- why TD
- why this role
- customer service experiences
- behavioural questions
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.