Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Great benefits such as:" ((in 42 reviews)); "good pay easy remote fixable time" ((in 28 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org." ((in 5 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (355 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews

5.0

Jul 4, 2026

Meaningful mission, talented people, and opportunities to improve alignment

Vp of engineering

Recommend

CEO approval

Business Outlook

Pros

UserTesting has a strong mission, an amazing product, talented people, and a customer-focused culture. I have had the opportunity to work with many committed colleagues over the years, including through the UserZoom integration and others, and the company continues to operate in a meaningful product category.

Cons

Like many companies that have grown, merged, and evolved, there have been periods of change that created complexity, shifting priorities, and organizational friction. Communication and alignment across teams and orgs can sometimes be improved.

5.0

Apr 23, 2026

Meaningful work and supportive culture, but some uncertainty

Software architect

Recommend

CEO approval

Business Outlook

Pros

Working at UserTesting offers a great opportunity to impact how companies understand their users. The culture is collaborative and supportive, with talented people across teams. There’s strong focus on product quality and innovation, and you get to work on meaningful challenges at scale while continuing to grow professionally.

Cons

At times, there’s a sense of uncertainty from management.

5.0

Apr 10, 2026

Great people team, competitive benefits, and transparent management.

Talent partner

Recommend

CEO approval

Business Outlook

Pros

The people team at UserTesting is one of the best teams I ever worked with! Everyone is an expert in their own area, the leaders are caring and encouraging, and the company supports your professional development with learning stipends and resources.

Cons

Even though they’re making an effort, the executive team is not representing some minority groups. The C-Level and SLT could be a bit more diverse.

Viewing 1 - 3 of 355 Reviews

Jobs at UserTesting

Strategic Inside Sales Representative

UserTesting

UserTesting reviews

Company ratings over time

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Meaningful mission, talented people, and opportunities to improve alignment

Meaningful work and supportive culture, but some uncertainty

Great people team, competitive benefits, and transparent management.

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