Upwork reviews

3.8

59% would recommend to a friend

(635 total reviews)
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Hayden Brown

53% approve of CEO

42% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

635 reviews
1.0
May 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Some people were very nice

Cons

Hired huge numner of sales reps with nor suppourt on job speciufic training. No one was able to get anywhere close to quota. Leadership was non existence. One day we get an all hands zoom meeting with 15 minutes notice put on our calendar. 130+ people let go with zero notice. Severance offered was semi fair, then they redact it immediately and offer a significant less amount. Please make this right Upwork,

2.0
Jun 3, 2022

2 stars for benefits

Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO and many holiday days off Reimbursement policy Insurance Can pick up some new skills

Cons

-Most of the Managers do not truly listen to issues and most lack empathy. You are NOT a good manager if you don’t have it. -The pay structure is unimpressive compared to other tech companies especially when you actually have true skills. -People don’t get paid what they deserve. Either too much or not enough. -Favoritism is a wild theme here. Leads to poor morale. I guess friends come first. -Getting lied straight to your face is disrespectful, especially regarding work feedback. -The turnover rate has gotten out of hand. That needs to be talked about seriously. -Seems like only the sales team is cared about, even though other teams keep things running as well. However, I’ve heard from many sales staff members regarding bad treatment.

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Upwork Response
4y
Thank you so much for taking the time to leave this review. We are so disappointed to hear about your negative experiences and the management practices you describe are not acceptable here. Please reach out to HR directly if you have anything you would like to discuss specifically or any way we can better support you. - Upwork HR
3.0
Feb 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits, nice diversity program, good values. The leaders do care, and your voice can be heard if you work and put in the time. Recognition is good.

Cons

The Enterprise new business team (AE, BDR) is very much still figuring it out. BDR books are very messy and lack direction. Majority of AEs did not even hit 50% of quota in 2020. Whole sales org went through a huge layoff and restructure, eliminating 60 roles to focus on bigger enterprise. Performance plans are a big part of the culture. Leaders work hard but lack experience. Its a tough sell with not as big a market as the company first predicted and now they're paying for it. If you're a good enterprise level sales rep, you'll make more money pretty much anywhere else with less of a struggle. If you're a BDR, there is a limited career path here with many people in front of you to get promoted.

Viewing 79 - 81 of 635 Reviews

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