Upwork reviews

3.8

59% would recommend to a friend

(633 total reviews)
avatar

Hayden Brown

53% approve of CEO

42% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

633 reviews
3.0
Sep 27, 2024

Was a great place to work

Recommend
CEO approval
Business Outlook

Pros

Great culture, good people. Or there used to be. Good benefits.

Cons

The past two years have seen increasing leadership dysfunction, layoffs, poor communion, and lack of long-term strategy.

2.0
May 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Overall: Nice people Sales specific: great product concept Environment: remote friendly

Cons

Upper management is not dialed in and mid-managers are worse. The ones I did respect kept leaving and the not so sharp ones were promoted after I left. Upwork's model is NOT compliant with most enterprise organizations, who will never want to hire people to work on their product outside of the country for a variety of issues (sensitivity of info, accountability, communication gaps) They are really only good for low level grunt work which is not a sustainable model. The Sales org points to Fortune 500 clients but honestly those are mainly one-off siloed departments (the logo team at X company and no one else) and typically no penetration at the HR level which would help with organization wide adoption. Their big wins were not templated which is a head scratcher, because the few big deals they did win addressed required logistical issues. If you are offered an interview here, definitely go for "Account Managment" and not the "Executive" role. They did a mass layoff of hundreds of newly hired employees so ethics and smarts not at the top of the list here.

2.0
Mar 5, 2024

Churn and chaos

Recommend
CEO approval
Business Outlook

Pros

The mission, remote work, leader in space

Cons

Constant churn at the leadership level, constantly shifting strategy and priorities, passive aggressive culture among teams

Viewing 76 - 78 of 633 Reviews

Glassdoor has 923 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.