Upwork reviews

3.8

59% would recommend to a friend

(635 total reviews)
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Hayden Brown

53% approve of CEO

42% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

635 reviews
2.0
Nov 24, 2015

Wasted Potential

Recommend
CEO approval
Business Outlook

Pros

-The work-life balance is tremendous, as it is easy to get away with not working. -There are quick opportunities for advancement as long as you know how to play politics. -The company had the potential to change the world and it still can if the majority of its current problems are addressed.

Cons

-The CEO has stated that accounting isn't important, which makes the likelihood on an IPO near zero. -The growth rates are not where they should be. Management believes these are due to "self-inflicted wounds," but in actuality, the company is unfocused and has spent the past year antagonizing its user base. -The company is too big to keep up with changes in the marketplace and too small to be self-sustaining. This leads to a business that is stagnating even with the market trends in its favor. -The turnover rate is high, and this has really begun to impact the stability of the company. Engineers with any knowledge of the company have almost all left, leaving a bunch of people who do not know how to fix problems with the websites when they occur. -The CFO and CAO left along with the previous CEO, leaving a management team behind that is largely grasping at straws in order to keep their jobs.

1.0
May 31, 2022

The company culture is a JOKE

Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO is offered for employees. Everything else they say about the culture is a lie.

Cons

- Terrible HR Leadership team that doesn't lead by example or support their team. - Executive team turnover is alarming. If you do not agree with the CEO, you'll be pushed out. - The HRBP team has had the most dramatic turnover and nobody knows who's actually here to help in HR. - No way to anonymously share concerns. - Serious transparency and communication problems throughout the entire org. - Lack of management training for new managers, or senior managers. - Mid to Senior level leadership does not lead by example and does not support their team. - Employees find out people leave by searching on slack. No communication to teams about who has absorbed someone else's project work. - Company survey sent out once a year and nothing has been done to address the issues left in the survey. The CEO, Chief People Officer, and Chief Sales Officer need to go.

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Upwork Response
4y
Hey there, thank you so much for being candid enough to write this. I know it's a lot when you still work here. I would truly welcome the chance to discuss your feedback. With regards to the HR team in particular, it would be so helpful to understand what we can do better. As you have feedback for me and my team it would be insightful to understand your perspective. I'll make myself available whenever works for you. Thanks, zoe
1.0
Jan 30, 2016

downwork

Recommend
CEO approval
Business Outlook

Pros

There is nothing positive to say. I'm looking to leave myself!

Cons

The company is led by a team of horrible executives. This is shown with the site down all the time despite repeated promise of stability.

Viewing 49 - 51 of 635 Reviews

Glassdoor has 926 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.