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      downwork - Customer Support Manager Upwork Employee Review

      1.0
      Jan 30, 2016
      Customer support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is nothing positive to say. I'm looking to leave myself!

      Cons

      The company is led by a team of horrible executives. This is shown with the site down all the time despite repeated promise of stability.

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      5.0
      Feb 25, 2026
      Analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, very approachable, interesting problems

      Cons

      A lot of short term thinking and near future optimization

      2.0
      Jun 5, 2026
      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits were pretty good. Only reason I stayed.

      Cons

      Chaotic leadership. People are constantly busy doing things that don't matter as there is no clear understanding of what the strategy is or what success looks like.

      1
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