Tripadvisor reviews

3.5

51% would recommend to a friend

(1,366 total reviews)
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Matt Goldberg

25% approve of CEO

22% positive business outlook

Tripadvisor has an employee rating of 3.5 out of 5 stars, based on 1,366 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripadvisor employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Oct 19, 2014
Recommend
CEO approval
Business Outlook

Pros

--Development-- For engineers who are just entering the workforce, TripAdvisor is an awesome place to start a career. The mandate of full-stack development allows engineers to gain crucial experience on many common, though somewhat antiquated, coding frameworks. At TripAdvisor, there are plenty of examples of winning strategies and failing strategies. Observant engineers will learn as much about what not to do in software development as they will about what to do, and that's not necessarily a bad thing. Experience in both frontend and backend development, along with guidance from talented fellow engineers, will set engineers up well for their next employment jump. --Benefits-- TripAdvisor employees get a $250 once per year personal travel bonus to help compensate a hotel stay or plane ride. The medical package is good for single employees and decent for employees with families. There is free lunch on Mondays, Tuesdays, and Thursdays. --Culture-- There are a lot of very smart people, engineering and otherwise, who are social, friendly, and inviting of newcomers.

Cons

--Environment -- TripAdvisor prides itself on moving quickly, our motto is "Speed Wins". Sadly, that motto is more often used to justify making poor design decisions to quickly finish small projects than on identifying new trends within the industry and acting on them. As a result, many sections of the codebase are in disrepair. Poor code from previous projects often hinders developers' ability to achieve the goals of their current projects and are frustrating to encounter on a deadline. Upper-management is also reluctant to spend money and man-power fixing problems that slow down development. --Compensation-- TripAdvisor is a good place to start a career, but it is not a good place to continue one. Hard work is rarely rewarded and the pay raises are relatively flat. Last year's bonus cycle brought modest pay raises that were about on-par with cost of living increases. The realization that new hires are compensated on par with or better than employees who have been around and know the codebase creates morale problems. Many engineers here take this is a signal from management that unseasoned engineers are worth as much as current engineers and that career advancement is limited. --Benefits-- Although the company has offices around the world, engineers are discouraged from visiting them. It isn't that the benefits here are bad, it's that there is nothing that really stands out.

2.0
Feb 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Smart people, free food, great facility. Decent work life balance

Cons

Reorganizations especially within HR and Talent Acquisition which have turned over every few years. What is the message when you tell very senior professionals in Talent Acquisition and Recruiting that their jobs are eliminated? But they are replaced with younger(cheaper) talent?

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Tripadvisor Response
8y
Thanks for your feedback. I'm glad to hear that you enjoyed working with talented colleagues and have positive remarks about the Company benefits. With regard to your feedback on reorganizations and the People Operations function, I understand your concerns. However, as is true of any maturing company, TripAdvisor’s organizational needs have evolved over time, and as a result, teams, including People Operations, have been restructured to better align with the business. Organizational changes such as these are typically prompted by business need and are necessary to support company growth. As always, I’m interested in additional feedback and I encourage you to connect with me via phone or email to continue the conversation.- Beth Grous, Chief People Officer
2.0
Jun 26, 2020

Company values have changed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Tripadvisor used to be a big family of skilled, respected and respectful people. It was a friendly and enjoyable environment with some great benefits. Then, things have changed.

Cons

In 2019, new top-level leaders arrived in the US who soon started restructuring globally some teams without having a clear understanding of how the business worked. Additionally, they brought their own people and some of their own values. These top leaders lack empathy and they have an arrogant and self-righteous approach which is cleverly hidden by their good verbal communication skill. They caused a lot of frustration as they implemented several changes which made processes slower and less effective. They definitely built many walls and not enough bridges by creating a toxic environment. They lack experience and, over the months, to hide their own mistakes, they tried to reverse the bad strategy by changing the processes again. Micromanagement is their rule. They filled teams with several unnecessary positions while others were overloaded. Nepotism is widespread and it is not difficult to understand the logic behind some career advancements. They say they believe in transparency but better not to share your opinion if you don't want to be in trouble. And they also used Covid-19 as an excuse to 'clear' the teams they previously created by removing some of the most experienced and highly paid staff. I will always have fond memories of what Tripadvisor used to be, and it is deeply sad to watch how the company has changed. I have always believed Steve Kaufer to be a great CEO and I simply do not understand why he is letting all this to happen.

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Tripadvisor Response
5y
Thank you for your feedback. As our company continues to grow, we appreciate employee comments that highlight our strengths as well as areas we can improve upon. We are pleased to hear that that you appreciated the great benefits that the company provides and that you enjoyed working within our diverse and inclusive culture with talented and inspirational people. However it is unfortunate that you felt that our new US leaders have not been empathetic or listened to experienced employees when implementing change in our company. The company holds itself to a high standard in regards to ethics and work practices, and we are very open to the ideas and improvements suggestions of all our employees. Any concerns that are flagged to management and/or HR are looked into thoroughly, as fairness and transparency are very important to all of us. All of our leaders, including Steve, are doing their best to remain as transparent as possible as this remains one of our core values.
Viewing 103 - 105 of 1,366 Reviews

Glassdoor has 1,686 Tripadvisor reviews submitted anonymously by Tripadvisor employees. Read employee reviews and ratings on Glassdoor to decide if Tripadvisor is right for you.