Tripadvisor reviews

3.5

51% would recommend to a friend

(1,366 total reviews)
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Matt Goldberg

25% approve of CEO

22% positive business outlook

Tripadvisor has an employee rating of 3.5 out of 5 stars, based on 1,366 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripadvisor employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Feb 1, 2020
Recommend
CEO approval
Business Outlook

Pros

Beautiful office space Numerous committed employees who want to do their best

Cons

Fear and micromanagement are the name of the game at TRIP now; it wasn't always this way. Stress is off the charts on most teams due to poor management and inconsistent expectations. Zero strategic direction and constant changes by senior management make it impossible for employees to achieve success. Rather than taking ownership, senior management blames lower-level employees and lays off hundreds. Poor decisions on major projects: the "New" TripAdvisor failed, as did Instant Booking. And have you seen the new logo? Ugly and a waste of time, money and effort. Development and recognition of employees is nonexistent. Senior leaders hired in recent year are not respected by their teams because they are highly political and not respectful of their employees.

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Tripadvisor Response
6y
Thank you for taking the time to share your feedback as well as highlight the commitment of our employees. While periods of transition can be tough to navigate, our leadership team constantly strives to work together to create a strategy that’s best for the business and best for the employees.
1.0
Mar 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Well stocked pantry, free food, drinks and snacks. Health insurance coverage is very good. Colleagues are very friendly.

Cons

The problem lies with management - from senior leadership to regional directors. There is no vision and most often they are still trapped in their "start up and almighty bubble". A lot of customers are already writing the company off. Very biased HR and no due process given to employees - they just side with management. Sometimes salary delay. No firm decision making and "speed wins" means they can change decisions in a matter of hours. Limited career. If you are not ambitious you can stay here.

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Tripadvisor Response
8y
Thank you for the review although this is a difficult feedback to read. This is not the type of experience that we want anyone on our team to have. You have expressed several important concerns and I believe a more in-depth conversation would be beneficial. I encourage you to connect with your HR Business partner or me directly for a deeper discussion. As a company founded on the principal of transparency, we work hard to ensure that our vision, strategy and processes are shared with all levels of the organization. Our quarterly all hands meetings and monthly sync ups both provide a lot of valuable information about these topics. You have made a great suggestion on having 360 degree feedback. We agree that this type of feedback is critically important and had added it to our performance review process last year. I encourage you to connect with your HRBP or manager if you have not yet gone through our performance review cycle. Thank you for your feedback again, and I welcome a time for further discussion. Cindy Tan, VP Display Ad Sales
1.0
Jan 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Free lunches, fun people, nice office

Cons

Compensation, KPIs, management, senior leadership, great first job out of school, but if youre a top 10% performer you can easily leave for much better compensation and roles within a year.

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Tripadvisor Response
10y
Thank you for your feedback. It’s disappointing to hear that you haven’t had a more positive experience here. We take it very seriously when employees choose to leave TripAdvisor, and we want to understand why so that we can address the appropriate issues. We realize that sales can be a challenging department, and it is not for everyone. We are very appreciative of the hard work that our sales teams put in in every day. We also recognize that we have had challenges across some specific sales teams. We are thrilled to have recently welcomed our new VP of sales, who is looking forward to learning, listening and making tackling these challenges a top priority. Robin Ingle SVP Advertising Sales
Viewing 100 - 102 of 1,366 Reviews

Glassdoor has 1,686 Tripadvisor reviews submitted anonymously by Tripadvisor employees. Read employee reviews and ratings on Glassdoor to decide if Tripadvisor is right for you.