Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      The Cigna Group

      Engaged Employer

      The Cigna Group reviews

      3.5

      64% would recommend to a friend

      (6,792 total reviews)
      avatar

      David Cordani

      66% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

      Reviews by job title

      7K reviews
      3.0
      Apr 28, 2025

      Unrealistic Expectations and Micromanagement

      Health coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is the one thing that keeps employees in for as long as they can. They play the game of happy go lucky but are struggling with burnout behind the scenes

      Cons

      Pays well but at the cost of sacrificing your own mental health. Health insurance is costly. It only cares about numbers. Lots of turnovers. PTO is minimal. 18 days per year, which includes sick and annual leave. After one year, you buy an additional 5 days. You buy time off? Ridiculous! Take the job if work-life balance is not important to you.

      avatar
      The Cigna Group Response
      1y
      Thank you for sharing your experience. Our goal is to create an environment where our team members feel supported, and your feedback will help us moving forward.
      1.0
      Oct 12, 2024

      Don't

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cigna is 100% work from home.

      Cons

      So training is horrible. You submit surveys but it comes from your email, id# so you really can't be honest. There is no after work or time out for rest room or if you need to make emergency call. So most importantly is you have to learn a total of 9 systems to look up customer claims, eobs, send tasts, look up checks etc. Then its so many changes every year. How can anyone give correct information to a customer with the large amount of systems to review. Qcare system is IDX or 1970 DOS system. Way too much.

      1.0
      Jun 10, 2024

      BEWARE

      Ccrd customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health benefits, Work from home. Can be a great job with decent earning potential, depending on your manager and how resource management handles your schedule.

      Cons

      Job description is very different then what was actually received. Every single contact you have at Cigna once employed MUST go through your manager even disputes with said manager. Constant, never ending phone time. So much so that when you lose your voice from speaking so much, your then forced to take PST to get off of phones. Meanwhile, you have co workers who havnt taken calls in months.

      Viewing 214 - 216 of 6,792 Reviews
      Related searches: The Cigna Group jobs | The Cigna Group salaries | The Cigna Group benefits | The Cigna Group interviews | The Cigna Group conversations
      ReviewsThe Cigna Group reviews

      Glassdoor has 7,527 The Cigna Group reviews submitted anonymously by The Cigna Group employees. Read employee reviews and ratings on Glassdoor to decide if The Cigna Group is right for you.