Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (350) , Software Engineer (80) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Project Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (56) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Good Benefits and enjoyed working with co" ((in 577 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 437 reviews)); "work from home and flexible work schedule" ((in 399 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 374 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 318 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 322 reviews)); "No training and coaching." ((in 139 reviews)); "bad managers are not removed" ((in 138 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 97 reviews)); "Lack of communication Annual layoffs No real advice on how to improve" ((in 64 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

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3.5

64% would recommend to a friend

(6,780 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

3.0

Dec 10, 2024

Cigna is ok

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Cigna is ok but nothing special

Cons

no balance with personal life

5.0

Sep 4, 2023

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice team, working space, good communication. Possibility to work remotely. Shift allowance and extra pay for OOT. Training and education possibilities. Medical insurance.

Cons

None at the moment for me.

1.0

Mar 22, 2023

Weak and toxic management, low salary, no opportunities for growth

Claims analyst

Recommend

CEO approval

Business Outlook

Pros

The only advantage of working for Cigna was that the position was kind of remote, to be precise it is work from home. They position it as remote job, but you will get enormous computer with two huge screens , which will make it imposible to work from any other place than your home. Later on they will also specify that it is work from home and that you are not allowed to work futher than 200 km from Madrid.

Cons

1) Inadequate and toxic management! 2) Weak training, which actually is not preparing you for what you are going to do. 3) High rotation. Managers are firing people just because or claiming that they are not on target.Dont 4) Very low salary for what it is. 5) Robotic tasks with high targets. 4) No opportunities to grow, no clear career path. 5) Understaffed in knowledgable employees, only few people in the company know what they are doing, which leads to inbalance. Managers usually are clueless. 6)Stay away, unless you are really desperate.

Viewing 4 - 6 of 6,780 Reviews

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Jobs at The Cigna Group

Contact Center - Customer Service Representative - French speaker

Spain

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Contact Center - Customer Service Representative - French speaker

Madrid

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HR Operations Administrative Support

Spain

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HR Operations Administrative Support