Is TP a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at TP have rated their employer with 3.6 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at TP .

Does TP pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at TP with 2.9 out of 5 stars based on 43 anonymously submitted employee reviews. This is 38.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13852) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2586) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1407) , Content Moderator (1240) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (934) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (706) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2034 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1782 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1775 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1513 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1273 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3763 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2466 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1526 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 288 reviews))

TP Customer Service Representative (CSR) II reviews

3.6

61% would recommend to a friend

(43 total reviews)

Jorge Amar

Not enough data to show CEO approval

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (43 reviews)

Ratings by demographic groups

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Customer Service Representative (CSR) II employees have rated TP with 3.6 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

43 reviews

1.0

Sep 22, 2022

Horrible place to work at

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

You get paid to listen to drama

Cons

There is a lot of favoritism

TP Response

3y

Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to tell us more about your experience so we can work with you and resolve it.

4.0

Sep 21, 2022

great place to work to the company

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

they are professional and understanding great place to work

Cons

when you work remotely the only thing im having the problem sometimes the VPN or the equipment.

TP Response

3y

Thank you for bringing this issue to our attention. We’re sorry you had a bad experience with equipment, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

5.0

Sep 14, 2022

Happy employee

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

You know every shift is worth it because of attendance benefits

Cons

I still don't have one for now

Viewing 34 - 36 of 43 Reviews

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TP Customer Service Representative (CSR) II reviews

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