TP Customer Service Representative (CSR) II reviews

3.6

61% would recommend to a friend

(43 total reviews)

Jorge Amar

Not enough data to show CEO approval

72% positive business outlook

Customer Service Representative (CSR) II employees have rated TP with 3.6 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

43 reviews
2.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

-TP has gone fully work from home for almost every position -They provide equipment for you -There is at least some attempt to provide employee engagement via digital means

Cons

-Extremely stringent and unrealistic productivity monitoring, with things like monitoring software -It's nearly impossible to get anyone from HR to actually respond to you about questions -Managers are difficult to get ahold of, and the more levels they are above you, the more impossible it becomes -Pay is very, very low. Even managers only make around a dollar more than the people they manage, even though they're doing two jobs -Benefits are nearly insulting they're so bad. The insurance options are either the minimum allowed by law (so covers essentially nothing) or covers very little for an extreme price. I highly recommend checking out your state marketplace. I was able to find extremely good coverage for slightly less than TP would have charged me. -When I started, the company was excited to announce their brand-new PTO policy based on employee feedback--they had just switched to offering five whole days for employees in their first year. This was changed from them not offering *any* PTO until you'd been there for a year. Even now, you have to be there for five years before you get a standard ten days/two weeks. -A general attitude that the company really doesn't care about you as a person in any capacity; they just want you to take calls like a robot for as little compensation as they can get away with.

avatar
TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
5.0
May 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Know how to deal with different people

Cons

it is a shift schedule

avatar
TP Response
3y
We care deeply about our people ! We aim to provide a great place to work for our employees and we are glad that we have met your expectations. Have a nice day!
5.0
Nov 9, 2022

review

Recommend
CEO approval
Business Outlook

Pros

They allow and help their employees to grow and develop new learnings and knowledge and I think that is the best reason to work in Teleperformance.

Cons

I don't think so there's a downside at Teleperformance.

Viewing 31 - 33 of 43 Reviews

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