TP reviews

4.4

88% would recommend to a friend

(73,994 total reviews)

Jorge Amar

96% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 73,994 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 23% above average for employers within the Administración y consultoría industry (3.6 stars).

Reviews by job title

74K reviews
1.0
Jul 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Only pros to the company is that your colleagues are nice, but because of the toxic organisation environment everybody gets affected.

Cons

In the realm of professional experiences, there are moments when individuals encounter workplaces that fail to meet even the most basic standards of ethics, fairness, and respect. Unfortunately, my tenure at Teleperformance was one such distressing experience. This review aims to shed light on the disgraceful practices observed within Teleperformance, highlighting its disregard for employees, lack of integrity, and a toxic work environment. 1. Lack of Employee Respect and Professionalism: At the core of any reputable organization lies a foundation built on respect for its employees. However, Teleperformance demonstrated a shocking lack of regard for its workforce. The management consistently displayed unprofessional behavior, disregarding employee input, and making arbitrary decisions without transparency. This lack of leadership eroded trust and created an environment of confusion and frustration. 2. Unfair Treatment and Inequitable. A company's commitment to fairness should extend to its compensation and promotion policies. Regrettably, Teleperformance failed in this regard. Employees often found themselves subjected to unequal pay for similar roles, with salary adjustments falling short of industry standards. The absence of equal opportunities for career growth and professional development further compounded the sense of injustice within the organization. 3. Toxic Work Environment and Favoritism: A healthy work environment is crucial for employee well-being and productivity. However, at Teleperformance toxicity prevailed. Favoritism ran rampant, with promotions and opportunities for advancement being granted based on personal connections rather than merit. This created an atmosphere of demoralization, as employees saw their hard work undermined and their potential stifled by a system that rewarded nepotism over competence. 4. Neglect of Employee Well-being: Work-life balance is essential for sustaining a motivated and engaged workforce. Sadly, Teleperformance displayed a blatant disregard for the well-being of its employees. Long working hours, unrealistic deadlines, and an expectation of constant availability outside of regular working hours were the norm. Consequently, employees experienced chronic stress, burnout, and a deteriorating work-life balance, negatively impacting their mental and physical health. In reflecting upon my time at Teleperformance it is evident that its disgraceful practices have left a lasting impact on its employees and tarnished its reputation. The lack of respect for employees, inequitable treatment, toxic work environment, and neglect of employee well-being all contribute to the profound sense of disappointment and discontent experienced during my tenure. Addressing these disgraceful practices is crucial for the long-term success and sustainability of any organization. By fostering a culture of fairness, transparency, and respect, Teleperformance can begin to rebuild its reputation and regain the trust of its employees. Only through transformative changes can it hope to create an environment where employees feel valued, motivated, and empowered to contribute their best. Ultimately, the lessons learned from this experience should serve as a reminder to individuals and organizations alike to prioritize integrity, fairness, and employee well-being. It is through these principles that we can foster workplaces that inspire growth, collaboration, and mutual respect.

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TP Response
2y
Thank you for your review. We are engaged with a culture based on respect and equality that allows everyone to feel comfortable to grow with us. Every feedback that can help us to improve is welcome at: employeeexperience.tpspain@es.teleperformance.es. Best regards!
1.0
Jun 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Had the chance to work on a team with some very pleasant colleagues and got to make some great friends.

Cons

Would not pay me my wages for over 5 weeks! They terminated my contract right before my 6 month probation was over (6 month probation is an illegal practise that they acknowledged at the time of my termination) as the project had run dry and we had a office floor full of people with no work to do as they had over hired. It did not come as a surprise when I was let go, as at the time they were letting go at 5-6 people a week, none of which were performance related. I worked the full month of April and did not receive my wages until the 5th of June after having to contact offboarding and HR multiple times a week to get them to send it after giving me poor excuses as to why they could not process it. Firstly I was told they thought I had not given my work equipment back, then they told me they had me registered as being on sickleave the whole month, then they told me it was because of a "extraordinary occurence" where they could not pay any staff, but this was not true as I had got in touch with employees who had still worked there and they had no problem getting payed during these times. I have never been treated worse in any workplace in my life, and I hope the people running my old project get exposed for their awful treatment of staff.

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TP Response
2y
We are sorry to hear about your experience. We’d like to understand further your case. Your feedback is important please share more details with us at: employeeexperience.tpspain@es.teleperformance.es Take care.
1.0
Apr 26, 2023
Recommend
CEO approval
Business Outlook

Pros

The ONE AND ONLY pro is the other employees. Young people from across the globe, all walks of life.

Cons

Female leadership hooks up with agents and holds it over your head when deciding your future, meaning if you don't hook up, you might pay for it. They will over-hire and fire you with no objective reason. Management is so rude and fake. One of the managers was a super cool person while she was Team Leader, after being promoted she stopped talking to agents, not even saying Good morning (imagine that elevator ride). Anytime I looked for guidance or confronted them in any way that requires accountability for the project they are managing a quick succession of buzzwords and overly complex explanations will make sure that by the end you just say Yes to leave the conversation. The other one straight out lied to 50 people on a general meeting, "our prediction is that our client is requiring less hours" (meaning there won't be enough work for agents/fired) and when asked what is their prediction/ how many hours we're providing/ how much will the client cut/what is the timeframe for this cut? She just circled around and said with a straight face "I do not have these numbers and answers" (the whole meeting was to discuss these number's impact on our operation). If she didn't have the exact data, there would be no point on warning 50 people that might be fired soon as a "preventive" thing

avatar
TP Response
3y
Hello, we are sorry to read your experience. At Teleperformance Spain, the well-being of our employees is very importantl. We transfer your comments to the corresponding area. If you want to share more details yourself, please write at: employeeexperience.tpspain@es.teleperformance.es. Thanks for your time.
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