Is TP a good company to work for as a Inbound Technical Support?

Inbound Technical Support professionals working at TP have rated their employer with 3.2 out of 5 stars in 129 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Technical Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Technical Support interview questions at TP .

Does TP pay Inbound Technical Support employees well?

Inbound Technical Support professionals rate their compensation and benefits at TP with 3.1 out of 5 stars based on 129 anonymously submitted employee reviews. This is 32.4% worse than the company average rating for salary and benefits. Find out more about Inbound Technical Support salaries and benefits at TP .

How happy are Inbound Technical Support professionals working at TP?

30% of Inbound Technical Support employees at TP would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Inbound Technical Support professionals have also rated TP with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.5 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13826) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2573) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1800 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1780 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1488 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1242 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3792 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2456 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1510 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 358 reviews)); "Poor communication and lack of support" ((in 285 reviews))

TP Inbound Technical Support reviews

Compare reviews

3.2

30% would recommend to a friend

(129 total reviews)

Jorge Amar

Not enough data to show CEO approval

27% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Diversity & inclusion

3.1

Compensation and benefits

3.1

Career opportunities

2.6

Senior management

2.5

Culture & values

Inbound Technical Support employees have rated TP with 3.2 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Technical Support professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

129 reviews

3.0

May 2, 2016

Typical out-sourcing call center

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

depending on the campaign you get, you may get a higher/lower call volume. Co-workers and most supervisors are laid-back.

Cons

Management is only concerned about meeting client's expectations. No real growth. Realistically, you can only go up to supervisor position, or HR/admin role.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

2.0

Apr 24, 2016

Tough conditions overall

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

An easy way to get some hard experience at the lower levels. Commission can be decent.

Cons

Shoddy office environment, average management who are very tough on lower level staff and somehow people are exploited. 7 minutes a day to use the bathroom, which is tracked and leads to disciplinary action if too much time is taken. Agents could be doing upto 100 calls a day with difficult customers. No soundproofing between desks, old and non-functional computer equipment.

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

4.0

Apr 15, 2016

Nice BPO, Strict rules

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cabs, meals, nice office and good culture, good training program, nice office activities and friendly managers

Cons

bad pay, strict rules and restrictions, inflexible timings

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 82 - 84 of 129 Reviews

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TP Inbound Technical Support reviews

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Typical out-sourcing call center

Tough conditions overall

Nice BPO, Strict rules

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