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      TELUS

      Engaged Employer

      TELUS reviews

      3.5

      58% would recommend to a friend

      (8,618 total reviews)
      avatar

      Darren Entwistle

      55% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      TELUS has an employee rating of 3.5 out of 5 stars, based on 8,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      9K reviews
      3.0
      Aug 28, 2008

      Good company on it's way to becoming a bad company.

      Data & network assistance specialist - level ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is fair for the work that is expected. You get either a free or cheap cell phone bill/ handset.

      Cons

      No recognition for a job well done. Recognition is not consistent. It consists of working hard for great stats and if you're lucky enough to win a draw for a "hidden stat" you may receive recognition. Otherwise there is no general recognition for doing your job well on a daily basis. Communication is not up to par. Management does not communicate on a regular basis things that are important to your development in your role. Sure they'll send out an email to let you know that Service Levels are low, but nothing imperative to your career development especially monthly meetings to coach you on such career development (which often get canceled due to Service Levels). Also, working to solve issues with client's that have devices that you have no access to (ie: working demos or emulators) can make for very frustrating and sometimes embarrassing troubleshooting.

      3.0
      Aug 22, 2008

      TELUS Pays Well: The Only Reason To Stay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is better than all over call centres, which makes it hard to leave, but at the end of the day do you want somewhere that pays less and makes you happy or pays more and you hate it. TELUS makes you have good pay cheques but not much more. Benefits are great if your full time/part time, but if you're temporary your out of luck and a lot of people are temporary staff member for a long time. You get 40% discount on phone or internet service at home if you work at TELUS and use TELUS services.

      Cons

      The wrong employees are always recognized, whereas hard work goes unnoticed, favortism in the office place is very accurate of TELUS. The shift work, the night shifts, the random days off cause a lot of tiresome days/nights, as you switch between early to late. Managers are all chummy chummy with other managers, so you can never go to anyone else and expect what you said to be confidential. There are only 25 people in my department so needing specific days/hours is very difficult. In the summer, I was stuck working nites 5 weeks in a row which seems unreasonable and unnececessary.

      Viewing 289 - 291 of 8,618 Reviews
      Related searches: TELUS jobs | TELUS salaries | TELUS benefits | TELUS interviews | TELUS conversations
      ReviewsTELUS reviews

      Glassdoor has 10,049 TELUS reviews submitted anonymously by TELUS employees. Read employee reviews and ratings on Glassdoor to decide if TELUS is right for you.