TELUS reviews

Lack of career growth. Opportunities are non existent at middle management level. Arbit policies e.g span of control further limit the growth oppty Overall engagements levels are at nadir. Salary freeze, layoffs, Incentives cut have really impacted morale and engagement at program manager/specialist level. Manager quality is really suspect. I would guess only 50% of the managers are really worth their positions. Once the market situation on employment improves, i suspect that attrition rates will increase significantly.

Having worked with the company for considerable time, I have observed and participated its growth and success. My biggest concern relates to staffing issues. From my experience, Telus under-staffs its stores. Reps often find themselves working overtime, 40+ hours a week. Many reps have been forced into working 8-12 hour days. This occurs monthly due to a combination of overlapping vacation and sick hours. A rep(s) will call in sick during the week and often someone will be forced to stay and work a 12 hour day because there is no one available to cover due to other reps being on vacation. As it stands, in most stores there is someone on vacation almost every week of the year. Some students have been guilted and coerced into working the night before an evaluation. In extreme cases they've worked just 30 mins before an evaluation. If a part-timer does work over 8 hours on a particular day, managers will often fix the payroll so that your extra hours are filed as a separate shift on a different day. Thus preventing reps from getting paid overtime when possible.