TELUS reviews

Frequent changes in management made it difficult for employees to get to know their supervisors. Career opportunities were a large incentive, but changing managers every few months created chaos and a rocky transition period. As it was a call center position, the 411 North American Directory Assistance (ENG DA) did not allow for any interaction between employees. Shifts were long and hours could not be guaranteed; for example, new employees would most likely be forced to work evenings, weekends, and shifts not wanted by more senior employees. Telus recruitment involved a long drawn-out process comprised of an intelligence test, a typing speed test, and a one-to-one interview. Pay was not impressive and was raised infrequently.

Unfortunately the compensation is below average for the industry. It is a fantastic place for an entry level worker coming in off the street to gain experience in a corporate setting, but unless you have the acumen to climb a corporate ladder at the director level or higher, the money is just not there. And even if you do have that acumen, it is not exactly a fast track. It is a long road to get to a lucrative position.