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      SiteMinder

      Engaged Employer

      SiteMinder reviews

      3.9

      77% would recommend to a friend

      (516 total reviews)
      avatar

      Sankar Narayan

      85% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      SiteMinder has an employee rating of 3.9 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      516 reviews
      4.0
      Jul 9, 2021

      Good Culture

      Technical lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good culture, flexible working, latest tech

      Cons

      work can be overwhelming (lots of project going on at same time), business process can be better

      avatar
      SiteMinder Response
      4y
      Hi there, Thanks so much for taking the time to provide your feedback! It's our amazing people that create a great culture and working environment here at SM! I'm sorry to hear about the overwhelming workload you're experiencing. While we have lots of exciting projects happening, we are an open organisation and will support our people through these busy times. I'd encourage you to reach out to your manager to discuss how we can support you otherwise i'm also happy to have a confidential chat to understand this a little more. Many thanks, Sophia Jung HR Business Partner
      3.0
      Jun 20, 2021

      Not bad

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growth was solid, lots happening across the org

      Cons

      Stressful environment with lots of pressure

      avatar
      SiteMinder Response
      5y
      Hi there and thank you for taking the time to provide us some feedback. We are excited about where we are at as a company with lots happening across the organisation, and across our teams globally. I'm sorry to hear you found the environment pressured and stressful. Whilst there is a lot on, we pride ourselves on being an open and flexible organisation. I'd be really open to a confidential chat if you wanted to provide some feedback as we take all of our employee's wellbeing as a priority, and strive to create an environment where everyone can be successful and thrive. Thanks and kind regards Bec Donnelly HR People Operations Director
      3.0
      Aug 31, 2020

      Customer Engagement @ SAAS company

      Customer onboarding specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was enjoyable to have an opportunity to work with hospitality professionals around the world. It was satisfying to be doing something as worthwhile as helping a client’s business become a success. I feel I developed many skills while working at SiteMinder and had an opportunity to work with some interesting people. All the staff and management are sociable and there is a nice general vibe around the office with a nice mix of cultural diversity and fun & interesting characters. The office in Galway has the benefits of being situated in the city centre as well as a really nice view of the docks and Galway Bay. The office also has a kitchen with complimentary food & drink, pool table, table tennis and table football. There are health insurance & pension benefits, “4 Thirsty” (drink and nibbles on a Friday), and seasonal office parties (Spring, Summer, Christmas).

      Cons

      It is important to note if you are considering joining SiteMinder they are a SAAS company who's primary objective is growth with new subscribers. The pressure on the managers to improve the KPIs and account for why forecasts not being met results in extreme micro-management for staff. If you are considering a role as in OnBoarding, I would recommend Googling for information on Customer onboarding/customer engagement if you are not already familiar with the concept as it’s a lot different from typical customer service/support roles. I feel this role is suited for a younger person lacking initiative that would benefit from being micromanaged while they gain some work experience.

      Viewing 166 - 168 of 516 Reviews
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      ReviewsSiteMinder reviews

      Glassdoor has 580 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.