SiteMinder reviews

3.9

76% would recommend to a friend

(516 total reviews)
avatar

Sankar Narayan

84% approve of CEO

72% positive business outlook

SiteMinder has an employee rating of 3.9 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

516 reviews
1.0
Jun 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Lovely co-workers, great gathering together and activities outside office hours.

Cons

Toxic environment, management not really supporting their employees and very poor communication.

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SiteMinder Response
1y
Thank you for your feedback, we are disappointed to see your feedback and would welcome the opportunity to discuss your concerns directly please. We have strong leaders who work together to ensure we have an open, inclusive environment so it's disappointing you have not seen/felt this. Please contact me directly to arrange a discussion, dee.rice@siteminder.com, thank you.
3.0
Apr 10, 2024

unpredictable

Recommend
CEO approval
Business Outlook

Pros

good learning experience for new sales reps

Cons

poor management, especially after leaving to a better company and seen their systems.

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SiteMinder Response
2y
Thank you for your feedback and sorry to hear you didn’t have a good experience with your manager, we would welcome the opportunity to speak with you about your concerns. As a HR team we strive to provide support and expertise in employee matters. If you’d like to reach out to discuss further I would be happy to. Please feel free to reach out to me directly, jameca.bailey@siteminder.com.
3.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Friendly office culture, not boiler room Fairly low pressure environment to break into sales Manage full cycle so get to close deals regularly

Cons

Outbound lacked strategy, essentially spray and pray and reliant on inbounds. Too much focus on dial counts versus adopting new channels to outbound. Little Hotelier is outdated and vastly inferior to modern PMS. SiteMinder Platform/CM is great at what it does but so are other channel managers. Slowly moving back to in-office first with the addition of new London office. Base pay on low side at 31k

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SiteMinder Response
2y
Thanks so much for your review, it is wonderful to read that you were so immersed in our London office culture. Culture within Sales is incredibly important and coupled with the environment, which you recognise as a great place to break into Sales, it sounds as though we are winning on both scores there! We value our sales leads whether inbound or outbound and our sellers work incredibly diligently at prospect selling through a consultative approach with new customers. Equally, because we operate with our own award winning products this also means that our customers clearly see the Return on Investment when we are able to demonstrate the value add. Activities absolutely has a place across Sales to set up the best experience for a new customer, however we set ourselves apart from the 'boiler room' as you say - our focus across our EMEA Sales teams is to operate with quality not quantity, preferring great conversations with customers than heavy dial numbers. Marie-Anne Varela, HR Director (EMEA & Global Sales)
Viewing 145 - 147 of 516 Reviews

Glassdoor has 580 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.