Remote reviews

We appreciate your honesty and your commitment to helping Remote improve. Over the past year, Remote has put significant effort into evolving our Go-to-Market strategy. Like any major change process, we understand that it’s led to some pressure and uncertainty, but we’re proud of the progress we’ve made. In particular, we’re excited to have a new, experienced CRO in place to bring our team to its true potential. Thank you for your feedback, which we take seriously. We're committed to fostering an environment where every team member feels valued, heard, and respected. Please feel free to reach out to your manager if you wish to discuss these topics further.

Thank you for taking the time to share your feedback, though it makes for difficult reading. As CRO, my job is to help you and everyone else in our sales organization to be successful. To me - there are a few key parts to this: 1. Establishing a clear vision and direction for our team 1. Offering the right coaching and guidance for us to improve 2. Creating a culture that supports teamwork and enables high performance 3. Ensuring everyone feels motivated by the opportunities in front of them—financially and professionally. It sounds like you don’t feel this has been your experience and I’m disappointed to hear that. I’m not sure what you’ve experienced in relation to a “cut throat” environment, but I would say unequivocally that there is no place in our team for behavior which lacks integrity. This is entirely contrary to our values and the type of team we need to be to achieve high-performance. I hope you will feel empowered to approach me directly with your concerns. As a venture-backed business, we are subject to some practical constraints regarding cost—particularly in the current economic climate. We strive to offer equitable benefits packages to our global workforce so that everyone, regardless of where they are based, receive access to a similar level of support from the company. We also offer a number of perks including flexible work hours, unlimited PTO, learning and development funds, co-working allowance, mental health support and funds to engage socially with other Remoters. I certainly do not expect anyone to pay out of pocket to work at a Remote sponsored event and we’ve updated our policy to make that clear. If this has happened for you please submit a reimbursement request and I’ll ensure it’s approved. Regarding business planning, as a company and a Sales team, we’re bringing more structure and rigor to this than we have in the past. I don’t think anyone anticipated a need to reduce headcount this year given our incredible growth to date—but market conditions have changed and we have to adapt to them, just like any other business. Taking the decision to restructure the business was not something we took lightly, but was ultimately needed given the way in which the environment has changed. As i’ve mentioned before, we have a lot of work ahead of us if we’re to achieve our aspirations as a Sales organization and a company. And there’s certainly a number of areas where we can and should improve as a team. But I’m optimistic about our future prospects - because distributed work is here to stay - and excited for us to unlock our full potential, as we’re uniquely placed to help companies around the world unlock the benefits of remote teams. Chris, CRO.