Rakuten reviews

3.6

71% would recommend to a friend

(3,531 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,531 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Aug 3, 2018

A Company At the Crossroads.

Recommend
CEO approval
Business Outlook

Pros

There are some very talented people and couple of executives who know what they are doing. CEO himself is smart, knows how to run business and how to grow ecosystem. Company is stable and if you like, you could work there forever while delivering mediocre results. Impossible to get fired. Situation in company is generally better than a couple of years ago. If you are working in big department, you will learn quickly and learn a lot.

Cons

Unfortunately this company does not care about their employees. Turnover rate is high and after every 6 months (after evaluation) a lot of people will leave. Instead of fixing problems, HR is trying to brainwash their employees. 'Asakai' which is a propaganda event in company is mandatory for everyone. If you are not joining, you will get punished. Most of managers and some executives joined as new grads and were promoted to their current stage. They have no idea how to run business or their organization. They have no idea about leadership or how to motivate their employees. Culture is toxic and internal politics is stopping a lot of projects to be delivered in time. It is not rare when whole project is postponed and 'Partner staffs' laid off due to internal politics. Tech wise, company has a lot of legacy systems that are difficult to maintain. Troubles happen often and usually engineers (not managers) will get blamed.

1.0
Jul 17, 2017

Not a Tech Company

Recommend
CEO approval
Business Outlook

Pros

Excuse to use English and not Japanese in the office Free lunch

Cons

Mid management has no idea what the goal of the team or the company besides making more money Everything is top down. Forget about innovation. Work load is not evenly distributed within the team. Weekly morning meeting to listen to CEO bragging

4.0
Apr 23, 2017

Employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Rakuten India has an Open culture

Cons

Rakuten India needs to create focus more on Technology

Viewing 85 - 87 of 3,531 Reviews

Glassdoor has 4,179 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.