Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Prudential

      Engaged Employer

      Prudential Customer Service Representative CSR reviews

      2.9

      33% would recommend to a friend

      (16 total reviews)
      avatar

      Andrew Sullivan

      Not enough data to show CEO approval

      32% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) employees have rated Prudential with 2.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Prudential is rated 22% below average by Customer Service Representative (CSR) professionals compared to other employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      16 reviews
      3.0
      Jul 12, 2024

      Decent but flawed

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is top tier for position. Benefits are pretty good. The culture is really inclusive. The training is really good.

      Cons

      You go through at least 4-5 levels of training because they teach all about Disability,FMLA, State and company leaves. You must pass so many calls or else you could find yourself on the chopping block. Because they pay better than your average call center, most people tend to stay longer than most, but make no mistake they are trying to get out of there. The company has been going through lots of changes and layoffs over the past year. In my opinion the company is in trouble.

      Viewing 4 - 6 of 16 Reviews
      Related searches: Prudential Customer Service Representative (CSR) jobs | Prudential salaries | Prudential benefits | Prudential Customer Service Representative (CSR) interviews | Prudential conversations
      Prudential reviewsPrudential Customer Service Representative (CSR) reviews

      Glassdoor has 6,920 Prudential reviews submitted anonymously by Prudential employees. Read employee reviews and ratings on Glassdoor to decide if Prudential is right for you.