Prudential reviews

3.7

66% would recommend to a friend

(5,228 total reviews)
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Andrew Sullivan

56% approve of CEO

57% positive business outlook

Prudential has an employee rating of 3.7 out of 5 stars, based on 5,228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Prudential employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Mar 13, 2023

Expected Better

Recommend
CEO approval
Business Outlook

Pros

Fully remote. Good benefits. Promotes an inclusive culture.

Cons

The training is awful. I spent way too much time independently studying procedures and manuals, all of which are more helpful if you already have basic knowledge in the products and processes already. They don't vet their trainers well, some of them should absolutely not be training new hires. I came away from some trainings more confused than when I first went in. I even ended up finding information during all those independent study sessions that contradicted what my manager was teaching us. When I voiced my concerns, asked for help, and requested some accommodations I was told no. Not indirectly, mind you, just no. Everyone had to go through the same training, on the same schedule even if that schedule didn't work for the assigned trainer. Yet it was somehow up to me to know what the trainers schedule was.

2.0
Jan 30, 2023

No headline required

Recommend
CEO approval
Business Outlook

Pros

Plenty of ways to get paid

Cons

Misleading marketing. Callers ask about a 5k stimulus that does not exist.

2.0
Jan 14, 2023

DO YOUR RESEARCH!

Recommend
CEO approval
Business Outlook

Pros

Base pay Automated system (Just sit and wait for a call) Script

Cons

The leads coming in are not warm 95% are looking for specific benefits and are not looking to change or review plans and become angry or hostile when you mention a plan. Most common benefits called for are flex card, dental benefit to cover implants, stimulus checks, and free money. The training that goes on is a hit or miss they fly through training and basic knowledge and hope you learned everything the first time they said it. If you have any questions after you can google them become managers will just leave you on read. Another big problem is training is 4 weeks long and if you are not ready to sell due to their slow contracting they throw you in a guide role (which is asking over 100 people a day if they have Medicare part A and B and then transfer them to an agent). Once you are in a ready to sale status there is no preparation before selling or time to ask questions, your manager will throw you in the water and hope you can swim. One last big problem is the manager and trainers are polar opposites at this company which creates massive confusion. Trainers will teach you go through the whole process and gather a needs analysis and only make changes if you can improve the beneficiaries benefits. Managers will push you to sell to the stated need without knowing doctors, prescriptions, or pharmacy and will ask you to skip parts of the process to get a sale even if it doesn't improve their benefits.

Viewing 340 - 342 of 5,228 Reviews

Glassdoor has 6,920 Prudential reviews submitted anonymously by Prudential employees. Read employee reviews and ratings on Glassdoor to decide if Prudential is right for you.