The staff is managed by inexperienced professionals, poorly prepared, and without sensitivity towards the human being. As well, they do not have detail in the service which is a must for the hospitality industry. It was something that really surprised me after everything I had read about Matute's management and Palladium's philosophy. The diversity and inclusion is not incorporated at all, there was discrimination by all departments and if you are good but not the preferred of the manager, you don't have long life over there. In addition, due to a lack of personnel, those who were really interested in working and/or learning there were being exploited.