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      OpenTable

      Part of Booking Holdings

      Engaged Employer

      OpenTable Customer Service Representative reviews

      4.1

      65% would recommend to a friend

      (39 total reviews)
      avatar

      Debby Soo

      66% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Customer Service Representative employees have rated OpenTable with 4.1 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      39 reviews
      4.0
      Mar 30, 2017

      Awesome company culture, mediocre pay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Cool people -Relaxed environment -Schedule flexibility -Beautiful office -Open communication -Learning interesting and relevant technical skills

      Cons

      -Training program is still a work-in-progress -Company is new so many policies changing and things not set in stone -Pay isn't great for the amount of skills we are expected to know and knowledge we are expected to have (being paid as customer support, when in reality we are TECH! should be paid for both!)

      avatar
      OpenTable Response
      9y
      I appreciate the time you took to leave us feedback. Employee training is always a top priority and we are continuing to refine the process in the contact center as it grows. We work hard to make our compensation program fair and rewarding, so please reach out to your HRBP if you have concerns regarding pay. Thanks for your feedback!
      1.0
      Mar 24, 2017

      Sad place to work.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work space and snacks. They provide an RTD Eco pass

      Cons

      Disorganized, LOW pay because they re-branded the position as Customer Service Rep instead of Technical Service Rep. This IS a Tech position! Supervisors don't know what they're doing (except two who came from the previous outsourced provider). Incompetent management. UNDER STAFFED!

      4.0
      Mar 22, 2017

      Above-Average Call Center

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Non-scripted, personable phone calls from a wide range of callers (Diners, Restaurant Owners, IT Staff, Etc). Plenty of resources available for help (Hipchat, Supervisors, Team-Structures). Wonderful new Denver building office with all the amenities. Less focus on speed, more focus on service behind call quality. This can become a very technical role, you will end up remote accessing into restaurant routers and configuring settings and doing port forwarding. Some general Tech Background would be highly beneficial.

      Cons

      Procedures and protocols for certain calls and situations seem to change often. Company just transitioned from 3rd party SRP to in-house support so queue times are longer than normal.

      avatar
      OpenTable Response
      9y
      I’m happy to hear that our contact center is representing our company’s value in hospitality! We’ve had lots of success in our contact center transition thus far but we’re always looking to improve. Thanks for taking the time to share your thoughts.
      Viewing 37 - 39 of 39 Reviews
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      Glassdoor has 723 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.