Is OpenTable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at OpenTable have rated their employer with 4.1 out of 5 stars in 39 Glassdoor reviews. This is a higher than average score with the overall rating of OpenTable employees being 4.0 out of 5 stars. Search open Customer Service Representative Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at OpenTable .

Does OpenTable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at OpenTable with 3.8 out of 5 stars based on 39 anonymously submitted employee reviews. This is 7.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Manager (6) , Analyst (5) , Finance (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 96 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 53 reviews)); "benefits are great" ((in 53 reviews)); "Good pay and my co" ((in 29 reviews)); "Great people and teams all around" ((in 25 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"My manager was also absent for 75% of my probation period." ((in 14 reviews)); "Upper Management is constantly changing" ((in 7 reviews)); "poor communication to staff (especially those remotely based)." ((in 5 reviews)); "There is overt favoritism." ((in 5 reviews)); "lack of diversity at every level" ((in 4 reviews))

OpenTable Customer Service Representative reviews

4.1

65% would recommend to a friend

(39 total reviews)

Debby Soo

66% approve of CEO

60% positive business outlook

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Customer Service Representative employees have rated OpenTable with 4.1 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

39 reviews

4.0

May 18, 2017

Great Place to be!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great management, culture and fringe benefits. I feel like once we get past the newness of starting up that this place will be perfect.

Cons

Volumes have been far too much for current staffing. The transition did not go smoothly, but it sounds like improvement is on the horizon.

OpenTable Response

9y

Thank you for the feedback and your patience as we grow our customer support office. Building out the team like this will always have its growing pains so we appreciate the feedback. Thanks!

5.0

May 2, 2017

Great Place to work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Stocked Kitchen with snacks and drinks! -Entertainment in kitchen -Close to Light Rail and Dave and Busters -Free ECO Pass! -Keg-a-rator!

Cons

-Pay could be a littler better

3.0

Mar 30, 2017

Clunky and disorganized but well intended

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Playful environment, good people, a true sense of comradery, attractive and modern office space, nice kitchen and lounge area. Good benefits and PTO program. I feel more valued here than I have at any other call center I've worked at and certainly more at my last job. There is minimal push to hit prefixed stats, so it's quality before quantity, which is refreshing.

Cons

Grossly underpaid for the level of technical expertise and vast and varied system knowledge required. The "top down" management style creates more problems than it can solve. Departments do not seem to be educated on what the others departments do. Some departments have no appreciation for the people (ie, look down upon) on the front line at the call center. Certain programs are just broken and need a make over. Only a couple of supervisors have experience with OpenTable, thus leaving the rest unable to support and up-train their team adequately. Likewise, training is provided by a good guy, but who has minimal exposure and experience with the products. The opportunities to excel in new endeavors or roles seem shrouded at best.

OpenTable Response

9y

Your candor is invaluable to our growth and I appreciate your feedback. As we continue growing our Denver contact center, we aim to refine and improve our training programs to be as effective as possible. Thank you for taking the time to share your thoughts with us.

Viewing 34 - 36 of 39 Reviews

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OpenTable

OpenTable Customer Service Representative reviews

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Great Place to be!

Great Place to work!

Clunky and disorganized but well intended

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