Is OpenTable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at OpenTable have rated their employer with 4.1 out of 5 stars in 39 Glassdoor reviews. This is a higher than average score with the overall rating of OpenTable employees being 4.0 out of 5 stars. Search open Customer Service Representative Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at OpenTable .

Does OpenTable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at OpenTable with 3.8 out of 5 stars based on 39 anonymously submitted employee reviews. This is 7.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Manager (6) , Analyst (5) , Finance (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 96 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 53 reviews)); "benefits are great" ((in 53 reviews)); "Good pay and my co" ((in 29 reviews)); "Great people and teams all around" ((in 25 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"My manager was also absent for 75% of my probation period." ((in 14 reviews)); "Upper Management is constantly changing" ((in 7 reviews)); "poor communication to staff (especially those remotely based)." ((in 5 reviews)); "There is overt favoritism." ((in 5 reviews)); "lack of diversity at every level" ((in 4 reviews))

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OpenTable

Part of Booking Holdings

OpenTable Customer Service Representative reviews

4.1

65% would recommend to a friend

(39 total reviews)

Debby Soo

66% approve of CEO

60% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

Customer Service Representative employees have rated OpenTable with 4.1 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

39 reviews

5.0

Dec 20, 2020

The best company I worked at

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

From the first day at OT London until my last day I never had a bad day working there. Amazing team, amazing offices, amazing training. If you have a problem you get help, if you have a suggestion you are heard. I can only recommend it. Highlights: - team events - proper training - great teamwork - cool office - benefits

Cons

- no dogs allowed - no work from home prior to covid

3.0

Aug 19, 2020

Management has a way to go.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits, does not require previous experience, Overall Culture is pretty good.

Cons

Much more stressful than they let on, especially during high volume months. Frequent changes of management staff. There is a great divide between CS and Sales departments that make CS feel lie the red-headed step child.

5.0

Aug 11, 2020

Best company I have ever worked for!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people and culture are amazing! Great opportunity to advance. Everyone helps you succeed. I have had the best supervisors too! Everyone is so helpful and loves their job. People are just so up beat and personable.

Cons

COVID and having to work from home! I miss the interactions of the other employees

Viewing 25 - 27 of 39 Reviews

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OpenTable Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The best company I worked at

Management has a way to go.

Best company I have ever worked for!!

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