Is OpenTable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at OpenTable have rated their employer with 4.1 out of 5 stars in 39 Glassdoor reviews. This is a higher than average score with the overall rating of OpenTable employees being 4.0 out of 5 stars. Search open Customer Service Representative Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at OpenTable .

Does OpenTable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at OpenTable with 3.8 out of 5 stars based on 39 anonymously submitted employee reviews. This is 7.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Manager (6) , Analyst (5) , Finance (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 93 reviews)); "Good benefits overall" ((in 54 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 51 reviews)); "The immediate team and teams I partner with are great" ((in 32 reviews)); "Good pay and my co" ((in 21 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Management seems incompetent." ((in 25 reviews)); "My manager was also absent for 75% of my probation period." ((in 14 reviews)); "Upper Management is constantly changing" ((in 7 reviews)); "poor communication to staff (especially those remotely based)." ((in 6 reviews)); "Very cliquey and favoritism is apparent." ((in 6 reviews))

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OpenTable

Part of Booking Holdings

OpenTable Customer Service Representative reviews

4.1

65% would recommend to a friend

(39 total reviews)

Debby Soo

66% approve of CEO

60% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

Customer Service Representative employees have rated OpenTable with 4.1 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

39 reviews

5.0

May 19, 2020

Best Job I ever had

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Positive, supportive environment: friendly management, supervisors and co-workers always willing to help, kind and patient. Relaxed, friendly working atmosphere.

Cons

The current Pandemic and subsequent fall out with mass restaurant closures sadly makes this company an uncertain employment option for long term. employment. Normally, career opportunities would be strong except for this fact. I do hope that this great company can hang in there during these trying times.

3.0

Jan 10, 2020

Great place, but low pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People and leadership are great!

Cons

Underpaying at all levels. Work from home opportunities are not available for this position.

2.0

Dec 13, 2019

Fun atmosphere, but...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great snacks & close to RTD, I have met some of the best friends I have here.

Cons

Extremely difficult to move up or out of support. Pay does not match market wage. Micromanaging. Inflexible attendance policy even with medical verification of illness. Complete lack of diversity in leadership. The values are there but the reality does not match up. Very cliquey and favoritism is apparent. Discouraging

Viewing 28 - 30 of 39 Reviews

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OpenTable Customer Service Representative reviews

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Best Job I ever had

Great place, but low pay

Fun atmosphere, but...

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