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      Octopus Energy

      Engaged Employer

      Octopus Energy reviews

      4.8

      95% would recommend to a friend

      (1,622 total reviews)

      Roberto Giner

      100% approve of CEO

      94% positive business outlook

      Ratings by demographic groups

      Octopus Energy has an employee rating of 4.8 out of 5 stars, based on 1,622 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 32% above average for employers within the Energía, minería e infraestructura pública industry (3.7 stars).

      Reviews by job title

      2K reviews
      3.0
      Dec 20, 2024

      Better than other call center jobs but..

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent employee benefits: offices are pleasant and well-equipped, lunches are free and high-quality food and drink is provided, employee wellbeing resources are signposted well. - Competitive pay: starting salary is higher than similar roles, employees can take on optional "specialisms" that come with an immediate pay-rise. - Work culture is okay: a predominantly younger workforce (20s-30s) with lots of diversity in lower-management (not so much in upper management but go figure). This makes the culture feel far more modern than traditional call center work.

      Cons

      - Poor work-life balance, management do not respect boundaries and unpaid overtime is commonly expected. - Challenging work: given the current state of energy in the UK, the customer base is way more inflammatory then most call center jobs right now. Dealing with abuse on a daily basis is commonplace. - Heavy workload: the company has expanded very rapidly in the last few and seems to have outpaced the hiring of new staff. As a result, the expectations placed on energy specialists always seems to increasing with little incentive to take on additional work.

      avatar
      Octopus Energy Response
      1y
      Hi there, Thanks for taking the time to leave a review, we really appreciate you doing this. I'm glad to hear that there were lots of positive aspects to your time with us and that you felt well-looked after in the office in terms of your health and wellbeing with all the employee benefits that we provide. It's also great to hear that you felt the starting salary we offer is competitive in the marketplace and that people can progress relatively quickly in terms of salary. We do have a high performance culture and we expect people to be committed to delivering exceptional customer service and sometimes that does mean putting in a bit extra time. However, we do feel that we are generous with our people in return and we go above and beyond for our teams. If you wanted to chat more specifically about any feedback that you have please do feel free to reach out to me. Lynne Higgins Head of Operations Octopus Energy
      2.0
      Oct 20, 2024

      AVOID

      Telesales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good coffee machine and some people were nice

      Cons

      Bullies team leaders were promoted and should have been reported / fired.

      Viewing 193 - 195 of 1,622 Reviews
      Related searches: Octopus Energy jobs | Octopus Energy salaries | Octopus Energy benefits | Octopus Energy interviews
      ReviewsOctopus Energy reviews

      Glassdoor has 2,643 Octopus Energy reviews submitted anonymously by Octopus Energy employees. Read employee reviews and ratings on Glassdoor to decide if Octopus Energy is right for you.