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      Octopus Energy

      Engaged Employer

      Octopus Energy reviews

      4.8

      95% would recommend to a friend

      (1,622 total reviews)

      Roberto Giner

      100% approve of CEO

      94% positive business outlook

      Ratings by demographic groups

      Octopus Energy has an employee rating of 4.8 out of 5 stars, based on 1,622 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 32% above average for employers within the Energía, minería e infraestructura pública industry (3.7 stars).

      Reviews by job title

      2K reviews
      2.0
      Oct 9, 2024

      Good on Paper, But Fails in Employee Support

      Accounts payable specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      While there were some positive aspects, such as like team collaboration or work environment, can't say that you as a employee in case you need any sort of support, or if it happens that your manager just doesn't like you, nothing to do with your work ethic, will be able to find any sort of support, you will be left at the mercy of this person with no HR to be involved. Forget about employee rights and all those sorts of things.

      Cons

      The absence of an HR department significantly impacted my overall experience and ultimately affected my well-being. Without HR, essential processes—particularly those related to employee welfare, feedback, and conflict resolution—were poorly managed. Unfortunately, if you're assigned to a difficult or unprofessional manager, there's no formal avenue to raise concerns. In my case, this led to an abrupt and, in my opinion, unjust termination. My manager appeared to instrumentalize the situation for own gain, This was all possible because I had no HR support or higher management involvement to intervene or ensure fairness. My resignation was the result of how poorly the situation was handled, lacking oversight, transparency, and support from those in higher positions. Having a dedicated HR team is crucial for ensuring fair treatment, providing conflict resolution avenues, and maintaining a healthy work environment. I hope the company prioritizes developing HR resources and ensuring senior management is more involved in employee relations to prevent similar situations from escalating.

      avatar
      Octopus Energy Response
      1y
      Thanks for taking to time to leave your review. It's good to see you enjoyed aspects of your time with us despite the specific circumstances of your leaving. Certain topics you have raised are concerning, and I'd like to take this opportunity to address each of them. To your first point, we've spoken a lot as a business on not having an HR department - which I totally understand is not for everyone. However, the absence of a centralised HR team does not mean that we do not prioritise and operate all employee welfare matters, feedback or conflict resolution as an organisation. In fact, it's quite the opposite. We have a distributed function and empower our managers and leaders to handle situations that arise in their team and should that not be effective, employees always have the avenue to escalate their concerns, where they see fit. We are constantly investing in training to better support our managers with these conversations. With respect to the experience of management and having no clear channels to speak to anyone, our priority is not to create a difficult organisational system and our leaders operate very open ways of working. I'm sorry that you feel this didn't play out in practice during your time with us. The leadership tone at Octopus is extremely people centric focussing on creating and sustaining a safe environment for any employee to raise any concerns, including to our SLT. We will consider how best to continue to emphasise the ethos of open leadership to employees. Any dismissals are considered seriously as they have an impact on those that leave and those that stay and such decisions are not taken lightly. I understand you feel your termination was unjust - which is a huge shame - it's certainly difficult for both parties when things don't work out. If you would like the opportunity to run through this in more detail so we can understand your experience more deeply, please do reach out. Wishing you the best of luck with your future endeavours. Malcolm Finn, Group Financial Controller
      3.0
      Jul 14, 2024

      Review

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Short review - good work colleagues

      Cons

      Short review to use site - aggressive managers if unable to resolve calls and complete notes in 5 mins or receive complaints from customers

      avatar
      Octopus Energy Response
      1y
      Thank you for leaving a review and giving us your honest feedback. I’m sorry to hear that you feel like you don't have the support from managers at a times to give our customers the best experience that they deserve. I’d love to chat to you directly about this in more detail so we can help you, your team and our customers, please feel free to reach out to me on the details below. Mike Cowlishaw Head Of Operations Coventry
      2.0
      Apr 30, 2024

      Changes Needed

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Share Scheme Cycle To Work Electric Vehicle Scheme Free Food

      Cons

      No HR Department. A manager having a HR Degree does not count for an HR department. No IT department. Someone who is good with computers is not an IT department. It simply means you're cutting costs and making someone do two jobs. GDPR mishaps, perhaps wise not to share customer data in slack channels which can be photographed. The company needs a huge professional change immediately, currently like working in a crèche.

      Viewing 196 - 198 of 1,622 Reviews
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      ReviewsOctopus Energy reviews

      Glassdoor has 2,643 Octopus Energy reviews submitted anonymously by Octopus Energy employees. Read employee reviews and ratings on Glassdoor to decide if Octopus Energy is right for you.