- Poor work-life balance, management do not respect boundaries and unpaid overtime is commonly expected.
- Challenging work: given the current state of energy in the UK, the customer base is way more inflammatory then most call center jobs right now. Dealing with abuse on a daily basis is commonplace.
- Heavy workload: the company has expanded very rapidly in the last few and seems to have outpaced the hiring of new staff. As a result, the expectations placed on energy specialists always seems to increasing with little incentive to take on additional work.