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MAPFRE Insurance

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MAPFRE Insurance reviews

3.0

37% would recommend to a friend

(350 total reviews)
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Jaime Tamayo

44% approve of CEO

38% positive business outlook

MAPFRE Insurance has an employee rating of 3.0 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have an average working experience there. The MAPFRE Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

350 reviews
1.0
Dec 6, 2018

Marketing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

20 PTO days, and a lot of really great co-workers

Cons

There are a lot of great people here, unfortunately they aren’t the ones making the decisions and, when they do speak up no one listens or makes changes to keep their employees happy. People have actually been told if you don’t feel happy, that’s something you have to figure out on your own (that came direct from the executive leader of human resources), the underlying message there is “if you don’t like it, leave.” The best people get overloaded with unrealistic workloads. There a lot of people doing the responsibilities of two jobs, or more, and still expected to meet aggressive goals that would require two or three people to get it done effectively and successfully. People get hired into a specific role and then get moved around to other roles that are unrelated, they like to plug and play with their employees here. There’s a good deal of middle management could do a whole lot of delegating but not much work of their own. The company is really driving toward digital transformation, it’s the buzzword everywhere of course. But if they don’t get their employee base happy, there’s not going to be any type of positive organizational or digital forward movement here. Quite honestly I can’t wait to go somewhere else where employees feel appreciated, in their listen to because of their experience and what they bring to the table, not pushed around into hasty decisions because executives are trying to make sure they get their bonuses.

2.0
Mar 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Location is good / Rapport with Coworkers is good / Laid back atmosphere / Casual dress

Cons

Workload is ridiculous - WAY too much work to manage and then people call screaming for money because your so behind you cant pay them timely - as a result, customer service suffers / WAY WAY too many computer programs to use on a daily basis - I used 11!!!! 11 systems to get work, process work and manage timely diaries - just impossible and ridiculous.

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MAPFRE Insurance Response
9y
Thank you for your review. Please contact your supervisor or your HR manager to express your concerns. A conversation with either or both might help clear up some of the concerns you have about workload and also provide insight into upcoming system changes.
1.0
Feb 27, 2016
Recommend
CEO approval
Business Outlook

Pros

None. You can get healthcare anywhere.

Cons

Just an awful place to work. Being a claims rep is a tough job no matter where you are, but this place is the absolute pits. The five star reviews here were obviously planted by management. I worked here for over 3 years and never met anyone who wasn't absolutely miserable. Ridiculous workloads and lazy, clueless and downright weird managers. HR is useless. Low pay and no raises,

avatar
MAPFRE Insurance Response
10y
Thanks for giving your feedback. Being a Claim Rep can be really tough at times! We're always proud of our claims employees for helping to support our customers in their time of need, especially when difficult situations do arise. Our employees are great at supporting one another and doing the best job possible. We wish you well in your new role!
Viewing 10 - 12 of 350 Reviews

Glassdoor has 414 MAPFRE Insurance reviews submitted anonymously by MAPFRE Insurance employees. Read employee reviews and ratings on Glassdoor to decide if MAPFRE Insurance is right for you.