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MAPFRE Insurance

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MAPFRE Insurance reviews

3.0

37% would recommend to a friend

(350 total reviews)
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Jaime Tamayo

44% approve of CEO

38% positive business outlook

MAPFRE Insurance has an employee rating of 3.0 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have an average working experience there. The MAPFRE Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

350 reviews
1.0
Jan 19, 2016

Hierarchical and Bureaucratic

Recommend
CEO approval
Business Outlook

Pros

Free parking, free coffee,tea and milk, nice people, employee garden, clean bathrooms, small town and handy to the highway for easy commuting.

Cons

MAPFRE Insurance continues to be headed up by a cold, unapproachable CEO from Spain who lacks passion, vision, or the ability to inspire. He choses not to know his employees and refuses to directly communicate to them in person. Town Hall meeting? Never. He works surrounded by highly compensated senior leaders, many also from Spain, who isolate themselves on the fourth floor of a new luxury executive suite across town, while hundreds of worker bees sit in tiny cubes in large, loud open rooms basically chained to their chairs trying to respond to non stop customer calls, a massive claim backlog on multiple antiquated, frequently broken, unreliable IT systems. Talk about stress! HR is also removed from daily business and are order takers/givers basically clueless about the industry or the company's direction. They are task focused and not encouraged to think. They gossip and lack confidentiality, a key mandate of a HR professional. It's a micromanaged environment lacking fresh, energetic and innovative leaders who know how to effectively partner with business leaders and relate to employees. Their 2016 approach to work life balance is to not allow teleworking, clock watch, and treat employees like children unable to be trusted to get the work done on time and as requested. MAPFRE seems like the old manufacturing factories of the 30s and 40s. One set of "rules" for employees and another for leadership. Pay is another example - low. No performance bonuses unless you are management. How can a manager reward top performers? With a 2% raise? Five years until you "earn" another PTO day. Childish "atta boy" pins for the recognition program. Really? There's a large, elitist communications department, again locked away from the business who are clever spin doctors. Follow their responses to these reviews. Bottom line? MAPFRE is the story of the Emperor With No Clothes. No one is brave enough to speak the truth. Fear rules. NOT A GREAT PLACE TO WORK.

1.0
Aug 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Free Basic AAA coverage/insurance discount

Cons

This was hands down the worst employment experience I ever had. From training to the day I quit I never felt so unwelcomed and unwanted by this company. The training was downright useless; I had better training when I worked for a gas station. Granted, it is not wholly possible to learn everything in two weeks, but they could have made us better prepared for common scenarios and provided better job aids than what they did. During peer training I almost felt like walking out because my peer trainer was so wrapped up in her own life and was too busy trying to talk to me about her daughter going to college as opposed to helping me. We had to connect a phone splitter which the rep had NO idea how to do neither did the training supervisor(who was also very unhelpful as well) Our training was also delayed for two months in which we were sent out to "help" the floor with the excessive intake of new claims, which was(and still is) too much for the number of employees in the department. I sat near people that would TALK ON THE COMPANY PHONE to some of our clients and express their frustrations on how this company is a "joke" amongst other things. This company used to be Commerce Insurance; All of the people who worked there and climbed through the ranks are now managers and supervisors who just look out for eachother, and will diminish any new hire they deem a "threat" with new ideas and a new/different attitiude about the business. If you stand up for yourself and dont take heed to their bogus approach of doing business, you will be more or less pushed out the door like I was. If you need a quick job to get by, go for it, but dont even think for one second that this is a place to start a career. I could go on and on but I think I've said enough. This is a boiler room/revolving door/sinking ship, whatever you want to call it. I was told two weeks before receiving disciplinary action that essentially my performance was where it needed to be and I had nothing to worry about. Office politics and corruption fuel this company.

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MAPFRE Insurance Response
8y
Thank you for your review. It sounds like you didn't have a positive experience during your time with us. Unfortunately, not all companies and employees make a good fit together. We wish you the best of luck in your future endeavors.
1.0
Apr 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Clean building, coffee, plenty of parking, large cafateria

Cons

If you look at the older reviews and the newer you will notice that all the new reviews almost came in at the same time. There is a reason for this and its the companies way of trying to clean up glassdoor and not look bad. Don't believe it, they are horrible to work for, no one listens to you and they promote people for time there and not for expertise. Their systems are poorly setup and they do not have the expertise to change. They are the most insecure company I have ever had the displeasure of working for and believe it was a waste of time working for a company like them that do not care about their employees. If they had a negative star, they would receive it for every catagory

Viewing 4 - 6 of 350 Reviews

Glassdoor has 414 MAPFRE Insurance reviews submitted anonymously by MAPFRE Insurance employees. Read employee reviews and ratings on Glassdoor to decide if MAPFRE Insurance is right for you.