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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,100 total reviews)
avatar

Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
3.0
Mar 6, 2019

From amazing to horrible

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pension, culture before 2008. Employees are invested in customers. As a now competitor I will say thanks, you make it so easy to get your customers to change.

Cons

Constant shift in key metrics and process. Employees stopped even trying to adopt. Too many reorganizations. Daily fear on front line. Middle managers treated like garbage and blamed for everything. 50 year plus customers paying double what a new client would unless they complain.

1.0
Jan 27, 2019

Worst two years of my life.

Recommend
CEO approval
Business Outlook

Pros

Decent salary for a young paralegal and the ability to work a flexible schedule. You work 37.5 hours a week, but are paid for 40.

Cons

Several. Having a flexible work schedule that allows you to have one day every other week off, is not worth the garbage you deal with in the PCT. Quantity>Quality is all they care about. The benefits are a joke and their insurance is OUTRAGEOUS. The two years that I worked in the Carmel PCT, I consistently walked on eggshells, feeling as if I was constantly one talk away from being fired. Management is condescending and passive aggressive. They punish you if you speak out, make suggestions, and work harder than the bare minimum. If you do anything above the bare minimum you are reminded that you are just a body warming a seat in a cubicle, inputting information into automatically generated templates. Work is unevenly distributed, as is the quality of leadership. No room for advancement and you will cap out sooner or later. Annual reviews are biased and based solely on the opinion of your coordinator (who oversees 20-30 other paralegals), NOT your work product or the attorneys you actually work for. Also, the legal (insurance) assistants who were promised job security, are being laid off, as the position is being outsourced. Shocked. There are so many other cons that I can think of but I’m getting anxiety thinking about it.

2.0
Dec 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Young & energetic colleagues Good work if you're on the business end of things. Can rotate to other countries if needed.

Cons

Have entire building in blanchardstown, but leased out 2-3 floors to other companies. This has caused Liberty employees to be cramped up & constant moving of desk. IT infrastructure is pathetic. Old desktops & laptops. IT software systems are even more bad. Always trying to improve EPS scores. Career progression does not depend on manager but higher levels too. So if you want promotion/raise you need to talk bs even if you haven't done anything.

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Liberty Mutual Insurance Response
7y
Thanks so much for your review. Sorry to hear that you wouldn't recommend us at this point, and we hope we can turn that around. We continually invest in technology to improve our customer and user experiences. If you have suggestions on how we can improve, we encourage you to share with your manager for consideration. We'll also pass this feedback along to our team in Ireland.
Viewing 214 - 216 of 10,100 Reviews

Glassdoor has 11,384 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.