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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,099 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,099 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
1.0
May 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits, Remote work 2 days

Cons

Untrustworthy management; tell you there is job security and fire an entire floor of peers (sending the work overseas). So many obstructions to getting the job done and easy fixes if management cared. Forced to give good scores on employee surveys. Favoritism. Workload. System changes everyday. They tell you they want to develop you but don't expect time to work on your goals.

2.0
Apr 2, 2019
Recommend
CEO approval
Business Outlook

Pros

401k match, Good vacation time, 16 weeks paid maternity leave

Cons

In the 3 years I worked for Liberty Mutual, the auto department changed their business model 3 times, none of which were beneficial to anyone. The training, transition to the new model, and crazy inconsistency in how you are managed is only the tip of the iceberg on how miserable working here was. There was zero work/life balance, management was mediocre at best and extremely unhelpful, the amount of claims inventory was unmanageable and the amount you were paid to do the work was laughable. The turnover rate is the highest I've ever seen in any company I've ever worked for. The "metrics" you're held to are nearly unattainable no matter how long you've been there or how good you are at your job. Micromanaging is their game - they even track how long you take for bathroom breaks.

1.0
Mar 12, 2019
Recommend
CEO approval
Business Outlook

Pros

None, Free Coffee, Paid Training

Cons

Poor Pay, Poor Training, Lack of Support from Management, Very Unorganized Environment, Shady/Sketchy Business

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Liberty Mutual Insurance Response
7y
Thanks for your review. We're sorry that you wouldn't recommend us based on your experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you received that support. We are always looking for opportunities to improve, and honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.
Viewing 166 - 168 of 10,099 Reviews

Glassdoor has 11,382 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.