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Liberty Mutual Insurance

Engaged Employer

Unorganized, unprofessional, stressful environment - Billing Specialist Liberty Mutual Insurance Employee Review

1.0
Mar 12, 2019
Recommend
CEO approval
Business Outlook

Pros

None, Free Coffee, Paid Training

Cons

Poor Pay, Poor Training, Lack of Support from Management, Very Unorganized Environment, Shady/Sketchy Business

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Liberty Mutual Insurance Response
7y
Thanks for your review. We're sorry that you wouldn't recommend us based on your experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you received that support. We are always looking for opportunities to improve, and honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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