Poor Pay, Poor Training, Lack of Support from Management, Very Unorganized Environment, Shady/Sketchy Business
Liberty Mutual Insurance Response
7y
Thanks for your review. We're sorry that you wouldn't recommend us based on your experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you received that support. We are always looking for opportunities to improve, and honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.
Explore other reviews about Liberty Mutual Insurance
-Extremely high paced
-Too many claims. Caseload is way too big.
-Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds
-metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability.
-Awful work life balance