Liberty Mutual Insurance reviews

Onboarding process was not smooth; they didn't send equipment til the day before I was supposed to start so I ended up starting 2 days late; there were too many people to go to if you had questions, and they didn't specify who to go to for what, so I'd often waste a lot of time trying to figure out who could actually answer my question. Expectations were different depending who you asked. One expectation that was unanimous among management was that overtime was strictly prohibited, but you would be encouraged to start new tasks even at the very end of your shift, even if it would cause you to work unapproved overtime. Didn't make it seem like they lived up to their commitment to work-life balance that they touted so heavily when I interviewed. More senior members of the team were also working unapproved overtime and treated it like it was normal practice. Workload is also higher than average for the role compared to what I've heard from other companies for pay that isn't any better. Pay itself isn't awful but should be higher based on the workload. I think they advertised the adjuster role as a customer rep role to downplay the workload and have an excuse to pay less. Also was made aware pretty much immediately that in addition to learning how to handle my own role, our claims team was also having to set aside time to help out the call center, but it did not seem any accommodations were made in order to handle both roles or be compensated for doing both. Didn't even actually receive any training or guidance for the extra role we were supposed to help cover. Also, while the training was mostly well put together, I had some issues. The training cases were best case scenario and didn't give us the opportunity to experience what actual claims would be like. Also, the training continued even once we were already handling live claims, so it happened frequently where you'd run into a situation (often while on the phone with a customer) that you weren't trained to handle yet. The pressure to keep your stats looking good was overwhelming and made me feel that they didn't care about the quality of work rather than how quickly you could do things. You'd get penalized if you weren't able to reach customers within a certain time frame, even if you made every effort possible to reach them. Your called answered live states are also pushed heavily, to the point where it felt like I was chained to my desk out of fear for missing a single call. Lastly (this is more of a personal thing than a genuine issue with the company) I just felt the job was not for me. It was sold as being a job where you could truly make a difference, but in reality it was a lot of getting yelled at by people who don't understand how insurance works. Not really anything anyone can do to change that about the job, but I think there are better ways to make a living than getting yelled at by upset people all day, especially when there's not a whole lot you can do to change the situation for them. Overall, I'm glad I realized quickly that this job/company was not for me and got out before I was too invested, since even as a new hire it was already wreaking havoc on my mental health. If you like staring at a computer all day, constantly being on the phone, and being in a high stress environment with unrealistic expectations and no resources to succeed, this is the job for you. Also I think it's worth mentioning that I came to this job after working fast food and it made me want to go back to fast food... My pay wasn't even that much better than it was while in fast food.

VERY high stress in the auto claims world. Also in the call center as well. It's very hard to take off work in the claims department. The way everything is set up there is never not a time when you don't have an over load of work/customers. Then if you take time off it gets dumped on your team who is already over worked. The pay really doesn't seem worth it for the stress in my opinion.