Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

62% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (392) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1265 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 884 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 740 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 544 reviews)); "Flexible work from home schedule" ((in 345 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 456 reviews)); "There are good managers but also many mediocre and poor managers." ((in 253 reviews)); "Bad Upper Management" ((in 147 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Constant change and layoffs" ((in 118 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,107 total reviews)

Tim Sweeney

65% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,107 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

4.0

Apr 14, 2014

Good work/life balance but be prepared to really work hard first couple years to build customer base.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Depending on your manager, there's minimal micromanagement. Very strong in training and sales process. Sales people have a line of service reps to help free up time to sell.

Cons

Pay the first year is tough due to lack of customer base. Commission structure could be better defined.

4.0

Apr 14, 2014

Sr. Claim Specialist I

Senior claim specialist

Recommend

CEO approval

Business Outlook

Pros

Good Salary and Benefits. Coworkers were very nice to work with. Casual days for good performance. Work with you with you have a conflict with your schedule

Cons

No manager consistency. Due to different manager styles, employees have different expectations on overall file presentation. This also results in more leniency depending on your manager.

3.0

Apr 13, 2014

Decent company to work for but be ready for constant change and micro management.

Claims

Recommend

CEO approval

Business Outlook

Pros

Good benefits, incentive programs, and helpful employees.

Cons

Claims are handled as if they were cars going through an assembly line. It is more about checking the correct box than good claims analysis. Focus is on following a process rather than independent analysis.

Viewing 9712 - 9714 of 10,107 Reviews

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Sales Representative, Inbound Remote

Sales Representative, Inbound Remote

Remote Inside Sales Representative

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Remote Inside Sales Representative