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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      3.7

      62% would recommend to a friend

      (10,106 total reviews)
      avatar

      Tim Sweeney

      65% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.7

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.2

      Senior management

      Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      10K reviews
      1.0
      Nov 7, 2023

      I would be very hesitant to work here as a MM Underwriter in Plano, Texas

      Senior commercial lines underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good Benefits -Nice office in Plano, Texas -Discount on personal lines

      Cons

      -Constant restructures -Middle Market management in Plano is micromanaging, has never worked at another carrier, has no life outside of work. All red flags for management. - MM has no defined appetite or type of business that can be considered " This is what we do well.' -I have worked at a few carriers and I have never hated my job so much as I hated my job here -

      2.0
      Oct 16, 2023

      Typical CSR Job

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great health and 401k benefits, slightly above average pay for remote work.

      Cons

      You will be micro managed to death. You are expected to cover insurance needs and endorsements as well as complex billing in just 8 minutes or less. Customers usually complain about having to call in several times to get resolution. They often express how they feel like they are just a number. Many of the policy holders cancel within 1-2 years of service. I rarely saw policy holders with 5 or more years of tenure.

      1.0
      Jun 21, 2023

      Sold a dream, an actual nightmare

      Claims specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The starting pay is worth it to jump insurance companies, at first they tell you there is room for growth, but nothing comes of it.

      Cons

      Management, especially the NJ teams and FL. They have been one of the worst teams I have ever encountered. No room for growth, they pile on work and expect it to be done with no training. I first started with Liberty and thought there was so much room for growth and found out not too long after they really just want to suck the soul out of you. I left and haven’t been happier, to a remote only position, I am so sorry for the folks that are going through the hybrid model, Liberty is not Liberty at all. Shame!

      Viewing 352 - 354 of 10,106 Reviews
      Related searches: Liberty Mutual Insurance jobs | Liberty Mutual Insurance salaries | Liberty Mutual Insurance benefits | Liberty Mutual Insurance interviews
      ReviewsLiberty Mutual Insurance reviews

      Glassdoor has 11,391 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.